Andrae
Alexander

Summary

I'm an operations management professional with 20 years driving organizational readiness and personnel effectiveness across complex, high-stakes environments. Most recently, I've managed crisis intervention, family support services, and cross-functional coordination for 1,200+ personnel, resolving 222 escalations and coordinating 303 referrals while improving organizational climate by 32%. I hold a Bachelor's in Psychology and bring expertise in program development, stakeholder engagement, and data-driven decision-making.

Impact

Experience

1. 2007-2015

   Facilities & Systems Maintenance Technician

   U.S. Air Force · Various Global Locations

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   • Restored faulty lights at the base exchange warehouse, repairing 80 ballasts and 90 lamp fixtures, securing $12M in assets.
   • Ensured Lightning Protection System (LPS) compliance across 120 critical systems, safeguarding $3B in assets and maintaining 100% protection for surety facilities.
   • Co-managed a $186K taxiway lighting upgrade project, installing 250 LEDs which reduced utility costs by 75% and saved $62K annually.
   • Rebuilt two airfield regulators to restore night flying operations, saving $60K compared to purchasing new units and supporting 813 training and transient sorties.
   • Served as Squadron Airmen Against Drunk Driving (AADD) point of contact, volunteering 80 hours, answering 32 requests, and credited with 64 saves with zero mishaps during shifts.
   • Dedicated 150 hours to church choir, 80 hours at two Wing bazaars, and 10 hours on ecology day, positively impacting the community.
   • Completed 12 credit hours while maintaining a 4.0 GPA, advancing to within three classes of an Associate of Applied Science degree in Mechanical/Electrical Technology from the Community College of the Air Force (CCAF).
   • Completed Set A of Career Development Courses (CDCs) 90 days early, achieving an 85% on the examination while focusing on remaining volumes.
   • Responded after a 90 mph wind storm to clear 160 trees and 14,000 lbs of debris, successfully restoring Wing mission capability in under four hours.
   • Volunteered 325 hours across 41 details and monthly training with the Base Honor Guard (BHG), supporting the Force Support Squadron's win of the 2007 and 2008 Eubanks Awards as the top unit in the Air Force.
   • Wired and decorated the base holiday tree, improving quality of life and boosting the morale of 8,000 base personnel.
   • Maintained 120 Lightning Protection System (LPS) grounds for the 2008 Standardized Inspection (SI), resulting in facilities being rated 'Excellent' and the shop earning a United States Air Forces in Europe (USAFE) Inspector General 'Pat on the Back.'
   • Contributed to the flight earning the 2008 Department of Defense (DoD) Commander in Chief (CINC) Installation Excellence Award and the 2007 Major General Wright USAFE Best Operations Flight Award, while earning selection as Flight Operator of the Month for September and November 2008.

2. 2021-Present

   Personnel Operations & Crisis Management Manager

   U.S. Air Force · Various Global Locations

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   • Resolved 222 escalations and conflicts between leadership, suppliers, and personnel, facilitating communication and implementing solutions to keep operations and projects on track, all issues resolved without project delays.
   • Provided counseling and goal-planning support to approximately 1,200 Airmen and family members. Conducted individual interviews to clarify personal, financial, family, and workplace concerns; identified barriers to assistance, established practical goals, and developed action plans and referral options.
   • Coordinated 303 referrals and responded to 113 individual and family crises. Worked with mental health, medical, chaplain, Family Advocacy, legal, and financial assistance providers; tracked follow-up and communicated appropriate information to leadership while protecting sensitive personnel information.
   • Developed and analyzed the wing's first spouse unit climate survey to inform policy changes. Led a 12-month leadership and resilience improvement plan that improved climate survey ratings by 32% across four areas and reduced identified risk factors from 13 to one.
   • Rebuilt the First Sergeant Symposium by leading 15 senior enlisted personnel and coordinating seven agencies to develop curriculum and add 16 hours of practical instruction. Prepared 60 additional-duty First Sergeants through a program adopted by two installation level wings.
   • Corrected emergency records for 80 Airmen, documenting family-care directives and closing emergency-data gaps. Improved commanders' access to readiness information and reduced emergency-response time by 75%.
   • Established local offices and scheduled weekly visits for Military and Family Life Counselors and chaplains at Aviano. Improved access to assistance and visibility of available resources for personnel and families.
   • Supported families through 59 short-notice deployments during the 2022-2023 reporting period. Mentored the Key Spouse family-support program and provided additional First Sergeant coverage to two units.
   • Coordinated support for 20 Airmen facing complex issues and three medical evacuations. Worked with families, medical personnel, and home-station agencies; integrated five support specialties to assist nine special warfare personnel during a critical mission.
   • Served as Aviano's Alcohol Task Force advisor, recommending actions that contributed to 11 preventive and corrective measures. Coordinated with leadership and service providers to address organizational concerns and strengthen prevention efforts.
   • Managed a $2 million deployed housing program covering 134 spaces and 55 contracts. Secured 20 additional beds, improved conditions across three units, and avoided $3 million in annual costs.
   • Developed and mentored two additional duty First Sergeants, delivering sustained accountability and member support for 193 personnel across four geographically separated locations while reinforcing readiness for four joint exercises, 3,400 flight hours, 100% munitions expenditure, and the certification of 116 analysts from 39 joint and Total Force Integration units.
   • Managed 12 personnel cases, guiding five personnel through transition and separation while supporting two return-to-duty efforts to preserve accountability and coordinated care during critical member actions.
   • Delivered eight professional development panels for leaders, officers, Senior Non-Commissioned Officers (SNCOs), and first-term personnel, strengthening organizational leadership and professional growth.
   • Provided comprehensive support for spouse and family-related matters, reviewing 10 family care actions, supporting Key Spouse/Key Liaison efforts that tripled participation, assisting 19 newborn families, and raising $3,600 across 36 spouse and Quality of Life events benefiting 700 personnel.
   • Aligned squadron dormitory oversight with the Barracks Task Force focus on safe, clean, and mission-ready living conditions, training 28 leaders to execute a standardized program that exceeded the Air Force Instruction baseline by 100%.
   • Centralized three key development resources, significantly improving organizational access to Professional Military Education (PME), supervisory tools, and digital library materials.
   • Directed the deployment of 27 Airmen, ensuring operational capability for United States Africa Command's (AFRICOM) sole personnel recovery force; coordinated readiness requirements and family support to safeguard Combat Search and Rescue (CSAR) coverage across multiple Forward Operating Locations (FOLs), culminating in 65 lives saved, driving President of the United States (POTUS)-directed strikes, and 31 Houthi Enemy Killed in Action (EKIAs) that re-opened safe navigation in the Red Sea.
   • Applied advanced military trauma knowledge to lead 10 critical intervention efforts, stabilizing personnel during crisis while ensuring uninterrupted United States European Command (EUCOM) Alert coverage. Provided expert counseling to 37 members, increasing leadership capability and resulting in two Headquarters Air Force (HAF), one Levitow, and one Group Sijan awards.
   • Rebuilt the First Shirt Symposium, leading 15 Senior Noncommissioned Officers (SNCOs) and synchronizing seven agencies to author a new curriculum with 16 additional practicum hours, which was adopted by two Wings and pushed across United States Air Forces in Europe (USAFE), creating 60 new undershirts.
   • Corrected emergency records for 80 Airmen by capturing family care directives and closing virtual Record of Emergency Data (vRED) gaps, cutting response time by 75% and empowering commander readiness insight.
   • Authored and analyzed the wing's first-ever spouses unit Climate Survey, utilizing results to drive organizational policies and increase extension requests. Directed a 12-month mission-aligned growth plan that addressed leadership gaps, reinforced unit resilience, improved Defense Organizational Climate Survey (DEOCS) ratings across four areas by 32%, and reduced risk factors from 13 down to one.

3. 2020-2021

   Protocol & Stakeholder Engagement Coordinator

   U.S. Air Force · Eielson AFB, AK

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   • Facilitated professional interactions between wing leadership and external dignitaries across 216 high-visibility protocol events, including visits by the Secretary of the Air Force and Senate officials. Managed event logistics, timelines, and resource allocation to ensure successful engagements that strengthened organizational relationships and external partnerships with government and civilian leadership.
   • Controlled logistics coordination across the 354th Wing leadership and external dignitaries, managing event details, timelines, and resource allocation to support complex protocol requirements and maintain operational readiness during high-level visits. Applied organizational planning and attention to detail to execute seamless engagements across multiple stakeholder groups.
   • Hosted two Senators, three Generals, and 36 Distinguished Visitors (DVs), highlighting F-35 integration, Air Force Arctic Strategy, and Fighter Wing needs to facilitate mission and community growth dialogue.
   • Headed the visit of the Deputy Assistant Secretary of the Air Force for Installations, Environment and Energy (SAF/IE) and managed itineraries, featuring a $551M F-35 beddown environmental impact and addressing a 3.5K population increase support limiting factor to forge wing future posture.
   • Pivotal to Fighter Wing development, incorporating 29 educational engagements with five Generals, five Command Chiefs, and 15 key spouses, enriching 627 total force service members and families.
   • Implemented COVID-19 procedures while leading 37 Company Grade Officers (CGOs) and Senior Noncommissioned Officers (SNCOs) during the Fighter Wing's first virtual Assumption of Command (AoC), Fighter Squadron activation, and nine Changes of Command (CoCs).
   • Selected for a 12-month First Sergeant vacancy, advancing quarterly award, resiliency, and adverse action programs, and resolving 10 personnel issues impacting 160 members.
   • Pioneered the wing Frontline Supervisor Course by fusing legal office (JA) and First Sergeant team expertise, preparing junior Noncommissioned Officers (NCOs) and delivering a Wing Command Chief Master Sergeant initiative.
   • Shaped the event center program by securing a service contract and implementing 32 user requirements and standards, delivering a zero-cost resource across 167 events and increasing facility usage by 41%.
   • Served as a key player for the Fighter Wing's largest airshow with 21K visitors, supervising three personnel and the VIP area while hosting 149 Alaska leaders and families.
   • Completed 10 undergraduate classes, synchronizing 30 credit hours with four zero-cost developmental courses valued at $40K to advance leadership insights for nine group Senior Enlisted Leaders (SELs).
   • Selected as guest speaker with a Title 1 school representing the organization to support Chief of Staff of the Air Force (CSAF) and Chief Master Sergeant of the Air Force (CMSAF) Diversity & Inclusion priorities, inspiring 103 future leaders.
   • Organized the RED FLAG-Alaska (RF-A) Executive Observer Program (EOP), liaising with Eleventh Air Force Commander and 10 international General Officers on 5th-generation combat capabilities to strengthen Department of Defense foreign alliances.
   • Led 160 members under Department of Defense readiness mandates, bridging organizational conflict and mental health Treatment Team Meetings (TTM) to maintain operational plan readiness.

4. 2015-2018

   Curriculum Developer & Leadership Trainer

   U.S. Air Force · Ramstein AB, Germany

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   • Delivered 2,273 hours of leadership and professional military education instruction across 15 full Advanced Leader School classes, establishing learning objectives, designing curriculum content, and assessing student comprehension and skill development to prepare Airmen for increased responsibility. Instruction emphasized goal-setting, professional planning, and readiness for advancement.
   • Mentored students through award programs, providing goal-setting guidance, career planning assistance, and ongoing feedback that supported student growth and professional readiness. Received multiple Commander's Coins for exceptional mentorship and contribution to student development.
   • Realized Developmental Special Duty (DSD) potential; taught 192 hours and mentored 12 Airmen, resulting in the award of 108 credit hours and beating the Air University (AU) internship goal by 8 months.
   • Managed campus visitor project and upgraded 4 facilities and 22 devices, modernizing a $15M facility and raising Quality of Life (QoL) for 22 members.
   • Revamped Airman Leadership School (ALS) curriculum delivery by repurposing 100 used iPads and eliminating 148K printed pages, saving the Air Force $78K yearly.
   • Aced Enlisted Professional Military Education (EPME) instructor course and earned 10 credit hours, earning 'Instructor of Tech & Mil Science' Community College of the Air Force (CCAF) and garnering Distinguished Graduate (DG) and 'Dean's List' honors.
   • Captained installation flag details, executing 154 reveille and retreat ceremonies, while mentoring 7 Honor Guard teams and 107 personnel.
   • Aligned Airman Leadership School (ALS) graduation ceremony with Wing Commander and Command Chief vision, recognizing 81 students and 452 guests, lauded by the 86th Air Wing Commander (86 AW/CCC) as an 'A+' event.
   • Facilitated dorm Quality of Life (QoL) upgrade by synchronizing with Contracting Squadron (CONS Sq) to replace 34 lighting fixtures, safeguarding 128 Airmen and a $12M facility.
   • Promoted Ramstein 'Rockin' 4th'; led a 5-member team in setting up and tearing down, affording a 'taste of home' for 20K event patrons.
   • Led 786 CES Air Force Assistance Fund (AFAF) campaign, achieving 100% unit contact within 1 week and raising $13K, which donated $202K wing-wide and beat the goal by 118%.
   • Completed 3 college classes and awarded 9 credits towards a Bachelor of Science in Psychology, reaching the halfway mark to goal and poised for spring '17 graduation.
   • Crafted United Service Organizations (USO) advertising publication and promoted Morale, Welfare and Recreation (MWR) events to 45K operating system members, focusing USO relations with military families.
   • Piloted Barnes Center amendment, validating 90 tests and 180 pages in less than 24 hours, with results adopted by 68 Airman Leadership Schools (ALSs) across the Air Force.
   • Advocated United States Air Forces in Europe's (USAFE's) sole international ALS student program with 6 Bulgarians and 384 class hours, boosting US/North Atlantic Treaty Organization (NATO) alliance.
   • Captured Continuous Process Improvement (CPI) program benefits by modernizing three events with an automated seating and debit system, which increased efficiency by 68 percent and saved 98 work hours.
   • Designed the school's first active shooter exercise and merged training objectives with the 569th Security Forces Squadron (SFS) threat assessment, safeguarding 560 Airmen and 70 Department of Veterans Affairs personnel.
   • Directed seven Airman Leadership School (ALS) graduations, managing a 10-member team, 5 staff members, and 10 Junior Reserve Officers' Training Corps (JROTC) students while seating 2,500 guests and recognizing 524 new leaders.

Skills

Education and certifications

Service record

Branch

U.S. Air Force

Rank

E-7

Years served

2007 – Present

Security clearance

Secret