Jerome
Knight

Summary

I'm an operations manager with 16 years of business ownership experience and a track record of building high-performing teams in fast-paced environments. As co-owner of a janitorial services company, I managed daily operations, trained staff, and optimized hiring and performance systems. Now leading teams in hospitality and resort operations, I focus on employee development, safety compliance, and delivering exceptional customer service. I bring a practical, results-driven approach to operational challenges and team leadership.

Impact

Experience

1. 2023-Present

   Assistant Manager

   True North/Northstar Resort/VRR · Truckee, CA

   • Handle all day to day M.O.D. responsibilities.
   • Train new staff.
   • Continued coaching and training for current staff.
   • Ensure customers are always receiving the best possible service.

2. 2022-2023

   Store Supervisor

   Burton Snowboards · Truckee, CA

   • Assist customers with selecting demo snowboard equipment.
   • Setting up snowboard demos to customer specifications.
   • Processed online orders for shipping via Ups.
   • Receiving deliveries.

3. 2022-2022

   Lift Maintenance Operator

   Northstar Resort · Truckee, CA

   • Troubleshot equipment breakdowns and performed preventive maintenance.
   • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
   • Quickly responded to calls from dispatchers regarding malfunctioning equipment and completed repairs.
   • Completed daily, weekly and monthly checklists on all assigned equipment to maintain records of scheduled maintenance procedures.

4. 2021-2022

   Team Lead for Lift Operations

   Jack Frost Big Boulder · White Haven, PA

   • Motivated and trained employees to maximize team performance.
   • Enforced regulatory and company policy compliance to improve workplace and employee safety.
   • Scheduled breaks for all the lift operators in my zone.

5. 2020-2021

   Lift Operator

   Heavenly Mountain Resort · South Lake Tahoe, CA

   • Communicated with other lift operators about high-risk lift riders.
   • Enforced lift rules, policies and procedures.
   • Performed pre-operation inspections and post-operation shutdown procedures.
   • Maintained lift mazes, ramps and signs.

6. 2020-2020

   Lift Operator

   Kirkwood Ski Resort · Kirkwood, CA

   • Communicated with other lift operators about high-risk lift riders.
   • Alerted lift maintenance of any serious problems on lift.
   • Enforced lift rules, policies and procedures.
   • Performed pre-operation inspections and post-operation shutdown procedures.

7. 2004-2020

   Co-owner/operations Manager

   Knights Janitorial Services · Philadelphia, PA

   • Managed day-to-day business operations.
   • Consulted with customers to assess needs and propose optimal solutions.
   • Trained and motivated employees to perform daily business functions.
   • Reconciled daily sales, returns and financial reports in QuickBooks.

8. 1994-1997

   E-4

   United States Army · United States

   • Executed various military operations, demonstrating leadership and teamwork in high-pressure environments. Developed skills in logistics, personnel management, and operational planning, contributing to mission success and unit cohesion.

Skills

Education and certifications

Service record

Branch

U.S. Army

Rank

E-4

Years served

3

Specialty / MOS

14T

Security clearance

Secret