Jessica Ann

Summary

I spent just under 10 years managing aviation operations, budgets, and compliance for Air Force squadrons—overseeing everything from $4.4M in annual flight pay to live-fire test missions and aircrew qualifications. I built systems that processed 2,000+ customer requests annually with 98% first-contact resolution, cut medical clearance delays by 25%, and maintained flawless accuracy across 1,250+ personnel records. Now I'm bringing that precision and operational leadership to civilian aviation, where managing complex resources and keeping teams mission-ready is what I do best.

Impact

Experience

1. 2014-May 2016

   Operations Manager, Test and Evaluation

   Detachment 1, 82D Aerial Targets Squadron (ACC), U.S. Air Force · Holloman AFB, NM

   Show the military equivalent

   • Managed QF-4 flying hour program, tracking 168 sorties and 243 flight hours to deliver 100% effective support to five Department of Defense (DoD) test customers.
   • Assessed Squadron Self-Assessment Communicator (MICT) checklists, updating and resolving 175 tasks/items to achieve Air Force Instruction (AFI) compliance with zero discrepancies.
   • Enabled QF-4 and F-35 live fire mission, orchestrating support for drone launch and recovery resulting in a flawless on-time test event.
   • Accomplished 36 drone live-fire pre-mission requirements and coordinated support with 10 agencies, facilitating the firing of four Navy test missiles.

2. 2014-2014

   Aviation Resource Management Manager

   6TH Reconnaissance Squadron (ACC), U.S. Air Force · Holloman AFB, NM

   Show the military equivalent

   • Supervised upgrade training for three members, with two upgrading 25% ahead of schedule and zero late upgrades, ensuring airmen were prepared for future operational support.
   • Led team through Air Force Technical Order (AFTO) 781 scrub, tracking 329 records and correcting 27 errors to ensure flawless flight data routing to 4 Major Commands (MAJCOMs).
   • Supported Wing Sexual Assault Prevention and Response (SAPR) days and facilitated assault prevention briefings for 26 Airmen to achieve 100% compliance with Department of Defense directives.
   • Activated Unit Control Center (UCC) during a base exercise, securing accountability for a facility and 100% of personnel while delivering lauded timely reports to leadership.

3. 2009-2014

   Aviation Operations Manager

   432D Operations Support Squadron (ACC), U.S. Air Force · Creech AFB, NV

   Show the military equivalent

   • Managed formal flying training in-processing and out-processing, successfully processing 320 flight records with 100 percent on-time completion for course registration.
   • Managed Host Aviation Resource Management (HARM) customer service, overseeing more than 2,000 customer requests with 98% of Aviation Resource Management System (ARMS) issues resolved on the spot.
   • Efficiently managed the customer service section, answering 435 calls and visits with 84% of inquiries resolved on the spot.
   • Managed the flight pay budget for 1,250 aircrew members, redistributing $4.4 million annually while maintaining a 100% accuracy rate.

4. 2007-2009

   Aviation Resource Management Manager

   11TH Reconnaissance Squadron (ACC), U.S. Air Force · Creech AFB, NV

   Show the military equivalent

   • Updated over 100 training profiles in the Aviation Resource Management System (ARMS) database, achieving 100% compliance with Air Combat Command (ACC) directed changes.
   • Instructed personnel as an instrumental trainer for the Patriot Excalibur database, maintaining 100% compliance with all 432d Wing directives and tracking 225 active, Guard, and Reserve aircrew flight physicals with zero overdue physicals.
   • Managed the section flight hour tracker daily for Fiscal Year 2007 (FY 07), accounting for 6,609 flight hours across 432d Wing aircraft maintenance operations.
   • Expeditiously updated 23 Air Combat Command (ACC) directed Air Force Instruction (AFI) updates released for the duty section, ensuring full regulatory compliance.

Skills

Education and certifications

Service record

Branch

U.S. Air Force

Rank

E-5

Years served

2006 – 2016

Specialty / MOS

1C072