Jessica Velasquez
(Drawdy)

Summary

I'm a results-driven operations leader with 20+ years optimizing complex production and maintenance systems for high-value assets. I've reduced unscheduled maintenance by 35%, increased aircraft availability by 21% through predictive analysis, and led inspection programs that uncovered 81 critical findings to ensure compliance and operational readiness. My expertise spans process improvement, cross-functional team leadership, and strategic planning to drive efficiency and measurable business outcomes.

Experience

1. 2018-2022

   Senior Operations and Program Manager

   United States Air Force · Suffolk, UK

   • Led predictive maintenance analysis to identify high-fail assets and prioritize maintenance actions, reducing unscheduled downtime and extending asset service life.
   • Redesigned maintenance processes and workflows to eliminate inefficiencies, reducing man-hours per maintenance event and increasing aircraft availability for operational missions.
   • Audited maintenance records and compliance checklists to identify regulatory gaps and corrective actions, ensuring adherence to technical orders and safety standards across all maintenance operations.
   • Led the 1st U.S. Air Force in Europe (USAFE) Condition Based Maintenance Plus (CBM+) program; predictive analysis identified high fail assets, retroactively reducing 36 parts/$425,000, and slashing unscheduled maintenance by 35%.
   • Choreographed 88 aircraft engine requests; liaised repair/local capabilities with Squadron Production (SPO) for 12 Work Centers (WCs), cutting 194 man-hours/3 Down For Technical System (DFTs) and increasing Aircraft Availability (AA) by 21%.
   • Coordinated squadron COVID-19 response; proactively split shifts/enforced strict quarantine/social distancing, resulting in zero scheduled maintenance degradations and no aircraft grounded. Collaborated with 3 local Urgent Operations (OTIs); 3 teams/12 Airmen discovered and repaired 93 discrepancies, highlighting 37 Technical Order (TO) changes for 2 commands.
   • Wrote an Engineering Technical Process (ETP) for mission-essential Program Depot Maintenance (PDM) input; coordinated COVID-19 North American Aerospace Defense Command (NORAD)/Air Force Material Command (AMC) approval, which was critical for an aircraft swap during international lockdown. Piloted a Force Distribution (FD) static schedule; qualified 77 members on Fiscal Year (FY) 20 aircraft safing/egress procedures, decreasing response time for In-Flight Emergencies (IFEs) by 15%.

2. 2017-2018

   Operations Program Manager

   United States Air Force · Minot, ND

   • Organized the Secretary of Defense (SECDEF) on-the-spot visit; coordinated with 91st Missile Wing (MW) for all calls, showcasing the Department of Defense's (DoD) #1 priority and promoting nuclear revamp. Managed the wing's recognition program; finalized 98 award packages, and the wing garnered 27 Major Command (MAJCOM) & 4 Numbered Air Force (NAF) award winners.
   • Liaised with Major Command (MAJCOM) Aerospace Vehicle Distribution Officer (AVDO); reviewed 525 entries and corrected 396 Maintenance Information System (MIS) errors, ensuring 100% data integrity and reports. Finished a 4.5-day Nuclear Weapon Orientation Course, gaining nuclear management/effects/capabilities insight and increasing maintenance schedule effectiveness. Managed the Scheduling Management Internal Control Toolset (MICT) program; inspected 427 items and fixed 12 write-ups, earning the Maintenance Group (MXG)'s '18 Unit Effectiveness Inspection (UEI) "Effective" rating. Led the Maintenance Information System (MIS) fix action; corrected 141 Work Unit Code (WUC) errors and system flaws, pinpointing corrective actions and eliminating erroneous reports.

3. 2007-2011

   Maintenance Operations Manager

   United States Air Force · Valdosta, GA

   • Coordinated A-10 consolidated install inputs with Air National Guard (ANG) unit; 10 aircraft/13 Time Compliance Technical Orders (TCTOs) completed, saving 7,610 man-hours. Discovered nine Identification Friend or Foe (IFF) Radio Transponder (R/T) kits not being utilized; coordinated with Federal Supply Catalog (FSC) to return $9K equipment into Air Force (AF) inventory. Exploited Maintenance Scheduling Application Tool (MSAT) capability; spearheaded the implementation of underutilized modules, boosting productivity by 50%. Supervised the completion of over 100 active Time Compliance Technical Orders (TCTOs); prevented 83 safety of flight conditions, resulting in zero 2009 Life Sustaining Equipment Team (LSET) findings.
   • Motivated team player; contributed off-duty time with Lakeland Haunted House, raising $1,000 for the Humane Society. Co-chaired the Maintenance Operations Squadron (MOS) '09 Adopt-a-Family program; planned and organized the entire event, solidifying base and community support.
   • Dedicated professional; attended an enlisted performance report development seminar, which boosted managerial skills. Enrolled with the University of Maryland University College (UMUC); earned 12 credits, completing 42 of 45 credit hours required for a Business Administration degree.
   • Highly dependable trainer; taught newly assigned Airmen proper Time Compliance Technical Order (TCTO) actions, ensuring flawless program transition. Versatile Noncommissioned Officer (NCO); primary Automated Data Processing Equipment (ADPE) monitor, administering a unit account with 44 pieces of equipment worth over $250K.

4. 2005-Present

   Logistics & Maintenance Coordinator

   United States Air Force · Aviano Air Base, italy

   • Assists in tracking time compliance technical orders (TCTO) for 71 engines and modules on 48 assigned F-16 aircraft valued at over $2 Billion. Chairs Time Compliance Technical Order (TCTO) meetings, loads Time Compliance Technical Orders (TCTO) in the Integrated Maintenance Data System (IMDS) and the Comprehensive Engine Management System (CEMS), picks up/turns in parts, and schedules Time Compliance Technical Orders (TCTO). Aids in monitoring daily and weekly status; reports engine installations and removals. Confirms engine status and engine monitoring system data is accurately and promptly documented in Computerized Aircraft Maintenance System (CAMS) and Comprehensive Engine Management System (CEMS). Loads, deletes, and updates engine components in Computerized Aircraft Maintenance System (CAMS) and Comprehensive Engine Management System (CEMS). Processes flightline and backshop suspense validations. Documents engine historical records with maintenance actions, special inspections, Time Compliance Technical Order (TCTO) data, and time change requirements. Serves as Section Safety Representative and Assistant International Technical Order Distribution Manager.

Skills

Education and certifications

Service record

Branch

U.S. Air Force

Rank

E-8

Years served

2003 – Present

Specialty / MOS

2R291

Security clearance

Secret