E-4 · Navy · 2001 – 2026
John
Strong
IT Infrastructure & Telecom Manager
Conroe, Texas
Open to work
Summary
I design and execute large-scale IT infrastructure modernization projects that drive operational efficiency and reliability. Most recently, I led the complete transition of legacy phone systems to cloud-based RingCentral across multiple sites, while standardizing network hardware and establishing best practices for deployment. I combine hands-on technical expertise with strategic planning to solve complex infrastructure challenges.
Impact
99%
Data center uptime SLA
95%
Help desk ticket resolution rate
50+
Daily support requests managed
Experience
2025-Present
Telecom Manager
Bishop Lifting · Houston, TX
- Configured and maintained 10 data loss prevention policies across 5 cloud communication services, monitoring policy matches and alerts to reduce sensitive data exposure risk, eliminating policy violations across the organization.
- Administered cloud collaboration and identity services for 1200 users or locations, managing access, configurations, and integration across multiple platforms, reducing onboarding time for new users.
- Spearheaded the transition from legacy analog POTS lines to cloud-based RingCentral IP phone services, enhancing communication reliability.
- Initiated a comprehensive network cleanup and hardware reorganization, replacing outdated equipment with modern devices.
- Directed multi-site infrastructure upgrades, consolidating network hardware and optimizing cable organization for improved efficiency.
2024-2025
Information Technology Services Manager
Bishop Lifting · Houston, TX
- Managed IT and operational strategies to support the growth of retail locations and distribution centers. Focused on addressing implementation challenges and ensuring high-quality service delivery through rapid troubleshooting and effective solutions.
2022-2024
Logistics Coordinator
Conn's HomePlus · Houston, TX
- Directed technical setups for retail locations and distribution centers, ensuring operational growth.
- Served as the primary lead for IT and operational strategies, proactively addressing implementation challenges.
- Provided rapid troubleshooting and real-time solutions for technical issues, maintaining high-quality service delivery.
2022-2024
Information Technology System Administrator
Conn's HomePlus · Houston, Texas, United States
- Diagnosed and resolved system configuration and policy issues affecting user access and service delivery, applying troubleshooting procedures to restore functionality and maintain service standards.
2019-2024
Lead Service Tech (Level III)
Conn's HomePlus · Houston, Texas, United States
- Created and managed help desk tickets, resolving desktop issues with a 95% success rate.
- Assisted customers in identifying and resolving issues, restoring service and functionality for 100% of cases.
- Utilized ticketing systems to process support actions, managing and resolving 50+ requests daily.
- Served as subject matter expert, resolving escalated issues and providing expertise on various IT challenges.
2018-2019
IT Support Specialist
Howco Group · Houston, Texas, United States
- Provided comprehensive IT support to users, addressing hardware and software issues both onsite and remotely. Collaborated with teams to ensure timely resolution of technical challenges, enhancing overall service delivery.
2012-2017
Operations Technician & Assistant Manager
Windstream · Houston, Texas, United States
- Provided tested-in-stock hardware for functional determination and diagnostics on customers' equipment upon request.
- Assisted in the installation, racking, and cabling of equipment, which ranged from standard network cabling to full power deployment with the vendors.
- Conducted regular on-site maintenance on standard equipment and backup power generation equipment, such as HVAC, generator, battery backup systems, and standard server network hardware.
- Demonstrated proficiency in operational applications, emails, and a variety of software suites.
Skills
Network & Infrastructure Management
Computer Networking · Infrastructure Management · Network Hardware Optimization · Data Center Operations · Multi-Site Infrastructure Upgrades
Systems Administration & Cloud
Office 365 Administration · Cloud-Based Communication · User Access Management · Data Backup and Recovery
IT Service & Support Operations
Help Desk Support · Ticketing Systems Management · Technical Troubleshooting · ITIL Service Management · Software Updates and Security
Certifications & Professional Development
CompTIA A+ Certification · ITIL 4 Foundation · Ring Central Administration
Additional Skills
Information Technology · Network Services · Onboarding Process Optimization · Transportation Management Systems · Property Accountability Systems · Automated Information Systems
Education and certifications
Degree · 2012
Bachelor of Applied Science, Computer and Information Systems Security/Information Assurance
ITT-Tech
Cert ·
Office 365 for Administrators
Cert ·
CompTIA A+
Cert ·
Service Management with ITIL® 4
Service record
- Branch
- U.S. Navy
- Rank
- E-4
- Years served
- 2001 – 2026
- Specialty / MOS
- IC