Joseph
Wilk

Summary

I'm a PMP-certified infrastructure architect with 24 years of experience designing and securing enterprise networks for federal and DoD environments. I've led teams of 100+ engineers through complex cloud migrations and infrastructure modernization projects, managing portfolios worth up to $52M while maintaining 99.9% uptime across 10,000+ endpoints. Most recently, I reduced incident response time by 35% and cut proposal development cycles by 40% using AI-driven automation. I hold TS/SCI clearance and specialize in Zero Trust architecture, hybrid cloud solutions, and high-availability system design.

Impact

Experience

1. 2025-Present

   Network Management / Operations Supervisor

   UNITED STATES ARMY · Ft. Bliss, TX

   • Lead complex technology project plans and operations for a regional enterprise IT hub and Network Operations Center (NOC), synchronizing 22 distributed engineering squads under a unified service delivery framework.
   • Spearheaded technical scoping and architectural discovery for regional IT infrastructure modernization, translating complex client constraints into scalable high-availability system blueprints across over 15 enterprise projects.
   • Partnered directly with enterprise stakeholders in consultative whiteboard sessions to define technical scopes, evaluate trade-offs, and architect high-availability solutions resulting in a 99.9% uptime baseline.
   • Engineered and implemented standardized incident response workflows, driving a 35% reduction in Mean Time to Repair (MTTR) and drastically elevating operational uptime and client satisfaction.

2. 2023-2025

   Senior IT Personnel Manager

   UNITED STATES ARMY · Camp Humphreys, South Korea

   • Exercised total fiscal and operational governance over an enterprise hardware and software portfolio valued between $35M and $52M, overseeing end-to-end resource planning, budget tracking, and cost-benefit analysis.
   • Managed the end-to-end lifecycle planning, risk analysis, and technical roadmapping for mission-critical multi-tier technology portfolios across 16 subordinate support teams.
   • Directed a cross-functional department of 111 IT professionals, acting as an executive mentor to foster professional growth, achieving the organization's highest employee retention rate in 5 years and boosting administrative compliance from 55% to 91%.
   • Partnered directly with enterprise stakeholders and cross-functional teams (technology, product, UX, creative) to map out requirements, defining project scopes and deploying tailored technical architectures across 50+ critical product initiatives.

3. 2021-2023

   Solutions Architect / Network Management

   DISA · Scott Air Force Base, IL

   • Provided architectural design and delivery leadership for hybrid cloud and on-premise solutions across a $10B+ global telecommunications infrastructure comprising 41,000 circuits and 3,500 core nodes.
   • Delivered enterprise-grade systems engineering oversight for a massive global telecommunications grid encompassing core network nodes and active circuits supporting 3.5 million daily end-users.
   • Orchestrated cross-functional engineering and cybersecurity workstreams to deliver secure system architectures supporting Zero Trust Architecture (ZTA) and DoD security frameworks, securing continuous access control across 6 global theater zones.
   • Developed technical project schedules, risk mitigation strategies, and executive compliance dashboards supporting Authority to Operate (ATO) certification processes for 14 major enterprise platforms.

4. 2019-2021

   Observer / Coach / Trainer

   UNITED STATES ARMY · Camp Shelby, MS

   • Provided executive coaching, Agile-aligned training frameworks, and operational evaluations for engineering teams across 6 distinct operating states, directly mentoring over 75 senior personnel on process optimization and resource management.
   • Delivered process improvement frameworks to leadership teams focusing on resource allocation efficiency and operational alignment, yielding a 25% increase in operational throughput.
   • Instituted continuous improvement feedback loops and structured retrospectives that fostered a culture of absolute accountability, resulting in 100% first-time quality audit pass rates across 12 regional organizational units.
   • Established rigorous quality review cycles and peer-to-peer feedback models for all regional operational readiness assessments, reducing procedural errors by 45%.

5. 2025-Present

   Senior Network / Telecom Operations

   UNITED STATES ARMY · Ft. Bliss, TX

   • Lead complex technology project plans and operations for a regional enterprise IT hub and Network Operations Center (NOC), synchronizing 22 distributed engineering squads under a unified service delivery framework.
   • Spearheaded technical scoping and architectural discovery for regional IT infrastructure modernization, translating complex client constraints into scalable high-availability system blueprints across over 15 enterprise projects.
   • Partnered directly with enterprise stakeholders in consultative whiteboard sessions to define technical scopes, evaluate trade-offs, and architect high-availability solutions resulting in a 99.9% uptime baseline.
   • Engineered and implemented standardized incident response workflows, driving a 35% reduction in Mean Time to Repair (MTTR) and drastically elevating operational uptime and client satisfaction.

6. 2018-2019

   Network Management / Operations Supervisor

   UNITED STATES ARMY · Fort Belvoir. VA

   • ● Synchronized enterprise infrastructure defense, SIEM telemetry, and cybersecurity operations for 1.1 million active end-users, processing over 8 billion monthly digital telemetry transactions across six global regions.
   • ● Oversaw 24/7 security event monitoring and defensive operations analyzing massive monthly telemetry transactions across multiple international zones, reducing mean time to detect (MTTD) by 30%.
   • ● Acted as lead crisis manager and high-touch executive liaison during 15 major external security and compliance audits, significantly improving organizational risk posture and achieving flawless ATO compliance outcomes.
   • ● Served as the primary crisis response lead and executive liaison during exhaustive external security audits, successfully reforming compliance postures and lifting inspection ratings from satisfactory to outstanding.

7. 2014-2017

   Solutions Architect / Telecom Operations Chief

   UNITED STATES ARMY · Fort Richardson, Ak

   • ● Directed multi-region infrastructure and virtualization upgrades across the Pacific theater footprint, elevating system reliability by 20% and uptime by 35% through continuous incremental process enhancements.
   • ● Engineered multi-site infrastructure upgrades driving significant increases in operational readiness and reductions in system downtime through targeted modernization across 8 regional hubs.
   • ● Managed an asset portfolio exceeding $13M and spearheaded the execution of a critical microwave transmission initiative, delivering a unit record-breaking 40-mile resilient data link supporting high-priority theater communications.

8. 2003-2014

   Senior Network / Telecom Operations

   UNITED STATES ARMY · Various Location

   • Managed global deployments, maintenance workflows, and technical integration of enterprise infrastructure valued at over $50M across multiple international commands, directing equipment maintenance hubs that maintained 100% inventory accuracy over $2M in assets and reducing regional repair backlogs by 40%.

Skills

Education and certifications

Service record

Branch

U.S. Army

Years served

24

Specialty / MOS

25H

Security clearance

TS/SCI