MARIO ‘ISAIAH’
MORENO

Summary

I lead enterprise IT programs that deliver measurable results in high-stakes healthcare environments. Most recently, I directed IT operations for a 265-person medical clinic, managing an 8-person technical team and overseeing a $1B+ network environment. I've led projects ranging from a large-scale electronic health record implementation to cybersecurity overhauls that achieved #1 worldwide compliance rankings. I hold an active Secret clearance and am completing my B.S. in IT Project Management.

Impact

Experience

1. 2020-Present

   IT Operations Manager/Project Manager & Deputy Chief Information Officer

   United States Air Force · Beale AFB Medical Group, CA

   • Directed IT operations and served as Deputy Chief Information Officer for a 265-person Medical Clinic, leading full lifecycle execution of numerous high level IT projects while resolving over 1,200 work orders annually and optimizing systems that enabled 53,000 patient appointments and 57,000 prescriptions with zero downtime disruptions.
   • Led an 8-person technical team delivering enterprise IT initiatives while enforcing security controls across a $1B+ network environment.
   • Led an enterprise level IT modernization project, coordinating 14 subject matter experts across 4 cross-functional teams to migrate the base-wide appointment line server to a secure virtual platform; reduced cyber vulnerabilities by 40%, delivered $227,000 in annual infrastructure cost savings, and strengthened operational security and system efficiency.
   • Led a Cyber Health & Readiness Inspection project, remediating 523 risk management controls and validating 1,300 security requirements to achieve a 3-year Ongoing Authorization with a perfect 100% cyber compliance rating; ranked the Medical Group #1 out of 721 DHA facilities worldwide, dramatically strengthening enterprise security posture and mission readiness.
   • Directed annual Windows updates and migration programs, successfully patched and standardized more than 380 end-user devices every year in under 90 days, achieving 100% Defense Information Systems Agency (DISA) standardization compliance while enhancing overall network security and operational reliability.
   • Served as a core leader for a large-scale Electronic Health Record implementation (Cerner/Genesis), coordinating a 21-member cross-functional team to resolve 731 issues and deliver a top-ranked on-time deployment.

2. 2018-2019

   Healthcare Administrator/Office Manager

   United States Air Force · Beale AFB Medical Group, CA

   • Managed administrative support for multiple high-tempo clinics, including the Base Operational Medicine Clinic.
   • Provided direct support to 12 flight surgeons and 5 Primary Care Managers, serving a population of over 6,000 personnel, including 1,600 high-priority flight crew members. Additionally, served as the HIPAA compliance officer, championed patient privacy and data security, ensuring strict compliance with all HIPAA regulations in daily operations.
   • Delivered exceptional front-line customer and patient support in a high-volume environment, personally handling 18,000 calls, scheduling 2,800 appointments, and conducting 100 informational briefings. These service-oriented efforts directly contributed to a measurable 5% increase in patient satisfaction scores.
   • Oversaw flight medical records room operations, conducting routine audits of over 1,200 records to ensure accuracy and compliance. Maintained a 98% record availability rate, consistently exceeding the 95% Air Force standard and ensuring readiness for all personnel transfers.

3. 2014-2018

   Enlisted Accessions Recruiter/Human Resources

   United States Air Force · Topeka, Kansas

   • Served as the primary liaison between the U.S. Air Force and the public, responsible for finding, qualifying, and enlisting personnel to meet hiring goals. Conducted interviews, managed applicant files, performed community outreach, and educated prospects on military careers, benefits, and training.
   • Led end-to-end intake and onboarding workflows for high-volume talent programs, consistently exceeding annual performance targets and contributing to multiple top-tier team performance awards.
   • Planned and executed multi-channel outreach initiatives to build and sustain a qualified pipeline, achieving 138% of individual targets and supporting team delivery at 120% of goal.
   • Managed complex, compliance-driven onboarding processes, coordinating testing, qualifications, and documentation to ensure 100% regulatory adherence.
   • Maintained and tracked a pipeline of 220+ active candidates, providing ongoing status management, risk mitigation, and retention support.
   • Coordinated and deployed an 8-member ambassador program to extend reach, increase engagement, and accelerate lead generation. Built and maintained relationships with external stakeholders and community partners to support long-term program continuity and operational success.

4. 2014-2014

   Manager, Inpatient Records

   US Air Force · Travis AFB, CA

   Show the military equivalent

   • Served as a team leader, which was key to Wing (Wg) success; steered medical record tasks critical to the 2013 Operational Readiness Inspection (ORI), resulting in the Wing earning an overall 'Excellent' rating.

5. 2010-2013

   Unit Deplyment Manager

   US Air Force · Travis AFB, CA

   Show the military equivalent

   • Served as a team leader crucial to wing success, steering medical record tasks vital to the 2013 Operational Readiness Inspection (ORI), which resulted in the wing earning an overall 'Excellent' rating.
   • Demonstrated consummate leadership, charged forward with self-improvement, and completed a Psychology class, becoming one class shy of a Community College of the Air Force (CCAF) degree.

6. 2008-2009

   Executive Assistant/Compliance Manager

   US Air Force · Lackland AFB, TX

   Show the military equivalent

   • Maintained office supplies for the group staff utilizing a $45.7K budget, ensuring constant availability and no delays in mission operations.
   • Scheduled and organized the commander's call flawlessly, initiating the first-time use of a script for a great event that supported 400 attendees.

7. 2007-2008

   Health Services Coordinator/or

   US Air Force · Lackland AFB, TX

   Show the military equivalent

   • Completed 13 readiness annual requirements and 12 hours of 4A0 inservices, ensuring preparedness for deployment or homestation duties.

Skills

Education and certifications

Service record

Branch

U.S. Air Force

Rank

E-7

Years served

20

Specialty / MOS

4A071S

Security clearance

Secret