Melissa
Henderson

Summary

I'm a training operations leader with a track record of managing large-scale programs and high-value assets. Most recently, I managed $217 million in training equipment with 100% accountability while overseeing instructor teams delivering 21,000+ hours of instruction to 305 trainees. I've coordinated maintenance for a $625 million aircraft fleet, led physical readiness programs that increased fitness scores by 10%, and designed compliance training that boosted awareness by 25%. I hold a BA in Psychology and specialize in program management, quality assurance, and personnel development.

Impact

Experience

1. 2024-2025

   Training Operations Manager

   United States Army · Ft. Eustis, Virginia

   • Evaluated over 600 Soldier Army Combat Fitness Tests (ACFTs) with precision and vigilance, ensuring flawless execution and safety in support of 1-222 Aviation Battalion (AVN BN).
   • Supported the company physical training program, participating in 15 fitness events and fostering esprit de corps among colleagues.
   • Maintained a complex schedule for 22 noncommissioned officers (NCOs), leading peers with integrity and distinction, which resulted in five promotions.
   • Managed 217 million dollars in aircraft trainers, equipment, and tools, maintaining 100% accountability with zero losses.

2. 2023-2024

   Training Manager

   United States Army · Ft. Eustis, Virginia

   • Oversaw Physical Readiness Training for over 200 Initial Military Training (IMT) Soldiers as a volunteer leader, resulting in a 10% increase in Army Combat Fitness Test (ACFT) scores.
   • Selected as a narrator for three different military occupational specialty (MOS) graduations and was acknowledged as an exceptional instructor by Soldiers.
   • Maintained and enforced high standards for military bearing, projecting confidence and enthusiasm when assisting Soldiers.
   • Designed a presentation for Sexual Harassment/Assault Response and Prevention (SHARP) policies and Standard Operating Procedures (SOPs), educating 62 Soldiers on SHARP, boosting awareness by 25%.

3. 2022-2023

   Operations Manager

   United States Army · JBLM, Washington

   • Supported the Army's Sexual Harassment/Assault Response and Prevention (SHARP), Equal Opportunity (EO), and Equal Employment Opportunity (EEO) programs, fostering an environment of mutual respect, professionalism, and fair treatment for all personnel.
   • Demonstrated proficiency and competency as an engaged leader, proving reliable during periods of high Operational Tempo (OPTEMPO) and consistently mentoring team members to resolve challenges.
   • Led the battalion female mentorship program, which fostered professional growth and enhanced unit cohesion among participants.
   • Served as a Master Resilience Trainer (MRT) Non-commissioned Officer (NCO), facilitating two resilience training sessions that enhanced the mental toughness of 113 soldiers.

4. 2021-2022

   Operations Manager

   United States Army · JBLM, Washington

   • Supported the Army's Sexual Harassment/Assault Response and Prevention (SHARP), Equal Opportunity (EO), and Equal Employment Opportunity (EEO) programs, fostering an environment based on mutual respect, professionalism, and fair treatment for all personnel.
   • Served as a proficient, competent, and engaged leader, consistently relied upon during periods of high operational tempo to complete Soldier actions and resolve issues.
   • Coordinated tool room support for Pacific Pathways rotations to multiple countries without disrupting support at the home station.
   • Managed daily tasks and medical readiness for seven personnel, resulting in continuous tool room coverage for all mission sets.

5. 2021-2021

   Operations Manager

   United States Army · JBLM, Washington

   • Integrated the new Holistic Health and Fitness (H2F) program within shop platoons, leading to increased knowledge of fitness and reduced injury rates.
   • Fostered and encouraged growth of junior personnel through the creation of trust and the consistent display of personal integrity, serving as a confident leader who frequently sacrificed personal time and resolved all personnel issues with minimal unit impact.
   • Served as the Unit Movement Officer (UMO) during National Training Center (NTC) 21-09, overseeing the packing and safe shipment of nine containers valued at $4.3 million.
   • Utilized expertise as a non-commissioned officer (NCO) to prepare and develop three personnel for the promotion board, resulting in all achieving a 'go' rating.

6. 2020-2021

   Program Manager

   United States Army · NAS Sigonella, Sicily, Italy

   • Coordinated maintenance across six squadrons for air/ground segment, Communications Information Systems (CIS) and radios, ensuring organizational schedules met annual flying commitments and maintenance needs for the $625 million RQ-4D fleet, Command and Control (C2) systems, Deployable Unmanned Aerial Vehicle (UAV) Control Element (DUCE) and satellite/radio equipment.
   • Maintained all maintenance information, control system files, Air Segment, Communications Information Systems (CIS), and equipment historical records; tracked Time Compliance, One Time Inspection, and modification status in coordination with outside agencies.
   • Controlled all aspects of transfer and reception inspections in support of a $1.7 billion program.
   • Created Squadron maintenance archives, enabling tracking for 300 life cycle items across five aircraft, thereby assuring the fleet's delivery.

7. 2019-2020

   Training Manager

   United States Army · NAS Sigonella, Sicily, Italy

   • Successfully completed the North Atlantic Treaty Organization (NATO) Non-Commissioned Officer (NCO) Intermediate Leadership Course, demonstrating proficiency in leadership principles and command responsibilities. This achievement occurred between April 1 and April 12, 2019.

8. 2018-2019

   Program Manager

   United States Army · NAS Sigonella, Sicily, Italy

   • Applauded by a Command Sergeant Major (CMSgt) for professionalism and confidence; instructed 93 international personnel as an Enlisted Association (EA) professional development leader.
   • Hand-selected as a Squad Leader, overseeing two Staff Sergeants (SSGs) and two Sergeants First Class (SFCs); displayed impeccable military bearing during a leadership gap.
   • Enriched resilience as a Master Resilience Trainer (MRT) trainer; coached optimism, mental agility, and self-awareness both inside and outside of work.
   • Appointed as a United States North Atlantic Treaty Organization Alliance Ground Surveillance Force (NAGSF) Defense Travel System (DTS) reviewer; audited 456 vouchers for 104 personnel worth over $500,000 with zero accounting errors.

9. 2017-2018

   Logistics Operations Manager

   United States Army · Ft. Campbell, Kentucky

   • Satisfactorily completed the Unit Movement Officer Deployment Planning (8C-F17/553-F5 (MC)) course, Class 007-17, from June 20, 2017, to June 30, 2017, demonstrating proficiency in critical logistics and planning procedures.

10. 2016-2017

    Training Manager

    United States Army · Ft. Campbell, Kentucky

    • Successfully completed 80 hours of training and graduated from the Master Resilience Training Course, indicating a specialized skill set in promoting emotional, social, spiritual, and physical well-being.
    • Served as the Avionics Technical Inspector (TI) in an Aviation Field Maintenance Company, supporting 30 UH-60M assigned to an Assault Helicopter Battalion, providing expertise, guidance, and mentorship to 110 UH-60 maintenance personnel; ensured maintenance procedures are conducted utilizing appropriate technical manuals, standing operating procedures, and safety guidelines.
    • Oversaw diagnostic and troubleshooting procedures for aircraft avionics systems; reviewed aircraft forms and records and managed aircraft historical records to ensure compliance with Army publications; responsible for coordinating TI requirements with battalion production control priorities of work and workload.
    • Voluntarily mentored new personnel within the unit who lacked an immediate Non-Commissioned Officer in Charge (NCOIC), providing guidance and promoting morale and productivity.

11. 2015-2016

    Operations Manager

    United States Army · Ft. Riley, Kansas

    • Supervised and provided technical guidance to subordinate personnel performing maintenance on aircraft avionics, Communications Security (COMSEC), flight control, and stabilization equipment, ensuring operational readiness.
    • Evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies, maintaining high standards.
    • Performed maintenance trend analysis and applied production control, quality control, and other maintenance management principles and procedures to avionic repair shop operations, optimizing efficiency.
    • Instructed personnel and conducted technical training in aircraft avionic, Communications Security (COMSEC), flight control, and stabilization equipment maintenance, supply, and safety techniques, enhancing team capabilities.

12. 2014-2015

    Training and Operations Manager

    United States Army · Ft. Riley, Kansas

    • Consistently sought self-improvement, completing 24 semester hours towards a Bachelor's of Psychology degree with a 3.5 Grade Point Average (GPA).
    • Created a Standard Operating Procedure (SOP) for barracks management, room assignment, work order requests, and room clearance procedures, which was adopted as the standard for the Garrison.
    • Received laudatory comments and recognition from the Installation Management Command (IMCOM) Command Sergeant Major for hard work within the replacement company.
    • Physically and mentally capable of accomplishing any assigned task and displayed confidence and superior stamina throughout the conduct of many duties.

13. 2013-2014

    Logistics and Supply Chain Manager

    United States Army · Ft. Riley, Kansas

    • Maintained 100% accountability of office equipment and Temporary Military Property (TMP) vans, valued in excess of $100,000, without any losses.
    • Developed and maintained an accurate tracking mechanism for all classes of supply, significantly exceeding established standards.
    • Performed duties as a Supply Non-Commissioned Officer (NCO) for the 1st Replacement Company, providing services to over 400 soldiers monthly, involving supply requests, receipt, storage, issue, accountability, and preservation of equipment.
    • Assisted in maintaining an automated supply system for organizational equipment and supplies, as well as all administrative supply and supporting document files.

14. 2011-2013

    Avionics Maintenance Operations Manager

    United States Army · JBLM, Washington

    • Orchestrated a comprehensive maintenance program, enabling the battalion to achieve over 500 flight hours in four months.
    • Completed all assigned tasks with a focus on sound decision-making, resulting in a 65% reduction in open work orders.
    • Recognized as a subject-matter expert on Avionics-related maintenance, sought daily by peers and subordinates for in-depth knowledge.
    • Maintained a high level of discipline, reliability, and accountability as a sergeant within the platoon, setting an example for peers.

15. 2008-2011

    Avionics Mechanic

    United States Army · JBLM, Washington

    • Satisfactorily completed the Avionic Mechanic Course (15N10) from November 17, 2008, to June 4, 2009, demonstrating proficiency in aviation logistics.

Skills

Education and certifications

Service record

Branch

U.S. Army

Rank

Sergeant First Class

Years served

17+

Specialty / MOS

15N/L

Security clearance

Top Secret/SCI