Rholanda
Jeffcoat

Summary

I bring more than 12 years of U.S. Navy experience in administrative operations, personnel management, workforce coordination, records management, training, and organizational leadership. As a retired Navy Chief Petty Officer, I supported departments of up to 174 personnel, coordinated administrative requirements for 100+ staff members, and maintained high standards for accuracy, accountability, and follow-through. I’m now pursuing civilian opportunities in administrative operations, healthcare administration, program coordination, personnel support, and office operations while continuing my Bachelor of Science in Nursing.

Impact

Experience

1. 2019-2022

   Recruiting Coordinator

   United States Navy · Various Locations

   • Analyzed recruiting workflows and applicant processing data to identify operational bottlenecks, recommend process improvements, and strengthen recruiting pipeline consistency, reducing missed administrative processing steps by 20%.
   • Conducted direct outreach, phone screenings, and follow-ups with 100+ Navy applicants annually, building candidate relationships, communicating career opportunities, and guiding applicants through eligibility screening, documentation, and enlistment milestones to strengthen recruiting pipelines and applicant readiness.
   • Spearheaded Navy recruiting station operations, leading recruiter development, applicant processing, and performance improvement initiatives for 100+ candidates annually. Streamlined eligibility screening, training, and follow-up procedures across 200+ recruiting milestones, reducing missed processing steps by 20%, achieving 38 successful enlistments in the first year, and earning Champion of the Year recognition for outstanding recruiting performance.
   • Analyzed recruiting workflows and administrative procedures to identify process deficiencies, resolve operational bottlenecks, and recommend corrective actions that improved efficiency and reduced processing delays.
   • Tracked recruiting performance and applicant activity for 103+ prospective Navy applicants annually, monitoring eligibility screening, processing milestones, recruiting production, and progress toward command goals. Maintained applicant records and reported recruitment performance to leadership to support operational planning and accountability.
   • Guided 100+ applicants, families, schools, and community members annually through recruiting and onboarding processes, improving candidate understanding and administrative completion rates.
   • Scheduled appointments, conducted follow-ups, answered applicant questions, and tracked 200+ process milestones, reducing missed steps by 20% across recruiting workflows.
   • Maintained confidential applicant records and recruiting documentation with 100% accuracy, supporting compliance requirements, and improving processing consistency across active candidate files.
   • Built professional relationships with 15+ schools, community partners, applicants, and families, strengthening outreach effectiveness and supporting recruiting production goals.

2. 2013-2026

   Personnel Management Coordinator

   United States Navy · Various Locations

   • Developed and monitored personnel readiness and operational performance metrics to evaluate progress toward command goals, improve leadership visibility into personnel readiness, and support informed operational planning and decision-making.
   • Tracked and analyzed expenditures and spending trends across multiple operational budgets, identified cost drivers, and recommended adjustments to improve financial planning, resource allocation, and operational efficiency.
   • Prepared formal reports and administrative documentation packages for senior leadership, consolidating technical information, supporting data, and actionable recommendations while ensuring accuracy and compliance with organizational policies and procedures.
   • Analyzed multiple personnel complaint patterns and workplace trends to identify systemic concerns and recommend corrective actions to leadership.
   • Conducted regular field visits across multiple work centers and established trusted relationships with personnel and leadership, enabling early identification and resolution of workplace concerns.
   • Conducted personnel complaint investigations and fact-finding interviews, gathering statements, reviewing documentation, and addressing concerns in accordance with Navy policies and procedures.
   • Advised supervisors and departmental leadership on personnel performance, corrective action, counseling procedures, and disciplinary matters while ensuring compliance with Navy policies and regulations.
   • Conducted regular visits to work centers and field locations, building trusted relationships with personnel and leadership to strengthen communication, address concerns, and foster a positive work environment.
   • Reviewed and processed personnel actions, employment-related documentation, and administrative records, verifying accuracy, completeness, and compliance with Navy policies and procedures to support personnel management and operational requirements.
   • Analyzed personnel duties, responsibilities, organizational structures, and reporting relationships across Navy departments and divisions to support workforce assignments, personnel decisions, and operational requirements.
   • Supervised administrative and personnel operations for departments of up to 174 personnel, improving workflow coordination, accountability, and daily service delivery across 10+ years of high-tempo operations.
   • Coordinated schedules, meetings, training events, and accountability requirements for 100+ staff members, improving communication flow and reducing missed administrative deadlines by 20%.
   • Maintained confidential personnel records, evaluations, reports, and administrative documentation with 100% accuracy standards, supporting timely decisions across 174-person departments.
   • Served as a liaison between leadership, staff, and 5+ outside departments, improving issue resolution timelines by 25% and strengthening follow-through across personnel support actions.

3. 2017-2018

   Customer Support Representative / Service Agent

   Enterprise Rent-A-Car · Chesapeake, VA

   • Supported daily customer service operations in a fast-paced rental environment, assisting 50+ customers per shift with vehicle check-in, check-out, and service-related questions.
   • Maintained vehicle presentation, cleanliness, and operational readiness standards across 75+ vehicles, improving branch efficiency and supporting customer satisfaction during peak periods.
   • Coordinated with team members to meet daily service goals, reducing customer wait times by 15% and improving workflow consistency during high-volume business hours.
   • Resolved 20+ customer concerns weekly with professionalism and urgency, strengthening service quality and supporting repeat business for the branch location.

4. 2011-2013

   Customer Support Representative / Service Agent

   Enterprise Rent-A-Car · Las Vegas, NV

   • Delivered customer support in a high-volume rental operation, assisting 40+ customers per shift with vehicle returns, check-outs, service coordination, and general questions.
   • Maintained cleanliness, safety, and presentation standards across 60+ vehicles, improving operational readiness and supporting a positive customer experience.
   • Supported daily branch workflow by preparing vehicles, coordinating with 8+ staff members, and meeting service deadlines, improving turnaround efficiency by 15%.
   • Worked collaboratively with team members to meet 100% of daily operational goals, maintain service standards, and support consistent customer satisfaction across branch activity.

Skills

Education and certifications

Service record

Branch

U.S. Navy

Rank

E-7

Years served

2013 – 2026

Specialty / MOS

AO

Security clearance

Secret