Ryan
Woolsey

Summary

I design and maintain enterprise observability platforms that keep critical infrastructure running for federal agencies, healthcare systems, and Fortune 500 companies. Over the past decade, I've architected SolarWinds environments monitoring up to 40,000 elements while maintaining 99.9% uptime and cutting alert noise by up to 40%. My PowerShell automation has saved clients hundreds of hours—reducing one configuration task from 33 hours to just over 4. I hold an active TS/SCI clearance and specialize in making complex, regulated environments both compliant and efficient.

Impact

Experience

1. 2024-2026

   Network Performance Engineer

   Loop1 · Vancouver, WA

   • Delivered SolarWinds consulting for 50+ clients (mid-market/enterprise/federal; energy/healthcare/gov/finance/manufacturing/telecom) across 10k–25k element envs (up to 40k max), architecting HA/multi-poller deploys (9 envs) per L1M3 principles in regulated (HIPAA/PCI/FISMA) settings.
   • Led platform lifecycles for 50+ envs, including greenfield installs/SQL migrations/upgrades (2020–2024), achieving 99.9% stability via perf tuning/DB opt (SQL 2016+/Win 2008R2+), minimizing downtime for VMware/Hyper-V/Cisco/Palo Alto infra.
   • Automated ops with PowerShell/SWIS API across 50 envs (NPM/SAM/NTA/NCM/IPAM/VNQM/DPA/SRM/VMAN), scripting node onboarding/dynamic groups/alerts/properties/reports—cutting config effort 30% (e.g., 400 groups from 33h to 4.25h).
   • Created alerting/dashboards (SWQL/dynamic deps) reducing noise 15–40% while boosting signal for NOC/execs; conducted 50 discovery sessions/6 trainings with NOC/Network/DBA/App teams for maturity roadmaps/best practices.

2. 2022-2024

   Network Operations Engineer

   Axiom Technical Solutions · Vancouver, WA

   • Architected and maintained SolarWinds Orion architectures for 4+ Federal/DoD agencies, managing high-availability (HA) deployments supporting up to 20k monitored elements within secure, air-gapped environments.
   • Engineered a mission-critical PowerShell & Orion SDK automation suite that integrated SolarWinds with BMC Remedy, automating ticket creation and routing to eliminate manual data entry and significantly reduce Mean Time to Acknowledge (MTTA) by 80%.
   • Operationalized compliance across restricted networks by leveraging Network Configuration Manager (NCM) to automate vulnerability scanning and bulk remediation, eliminating the need for one-to-one device logins and accelerating security patching.
   • Optimized enterprise visibility by replacing legacy monitoring with custom SWQL-driven logic and dynamic dependencies, resulting in a 40% reduction in alert noise and a 30% improvement in proactive incident detection.

3. 2018-2020

   Field Service Engineer

   Leidos · Afghanistan

   • Conducted customer support center across 3 bases, delivering face-to-face and remote break/fix for 200+ customers—resolving 90% of software/hardware issues within 72 hours to maintain BAT-A platform and biometric system uptime.
   • Elevated system security from 63% to 91% in 1 month by deploying monthly patches to 5 servers and 150 client machines, authoring custom scripts to remediate vulnerabilities, and sustaining a 94% overall readiness rating.
   • Deployed customized SolarWinds (NPM, SAM, Maps, Alerts, Reports) to monitor 300+ systems across Afghanistan, spearheading planning, implementation, and administration of servers (Dell hardware), NetApp storage, APC UPS, and Cisco switches—earning program management recognition for 24/7 mission-critical oversight.
   • Trained 200+ Soldiers/DoD partners side-by-side on deploying, maintaining, and operating Biometric Automated Toolkit (BAT-A) and Handheld devices, ensuring readiness for 15 next-day missions through hands-on user acceptance testing and troubleshooting.

4. 2015-2018

   Enterprise Systems Administrator

   United States Army Corps of Engineers · Hillsboro, OR

   • Managed 1,000–2,000+ Windows servers in a VMware enterprise environment supporting 37,000 civilians and soldiers in 130+ countries, defining system requirements and resolving architecture limitations to sustain a $4B, 70agency federal network with custom PowerShell scripts for daily service status, patch verification, and error logging.
   • Boosted operational efficiency by 7% by assessing infrastructure and hardware constraints across 10 domains, then designing system improvements including DNS/Group Policy/WINS redesign and migration of 40+ Windows 2008 R2 servers to 2012, validated via PowerShell volume/ping checks and post deployment configs.
   • Planned and expanded a SharePoint platform by devising, deploying, and configuring 20 Windows Server 2012 systems as two farms, providing the foundation to upgrade from SharePoint 2010 to 2013—managing the team site to track asset inventory and patch remediation results for global scalability.
   • Hardened SQL and Windows platforms for cyber readiness by servicing 4 SQL failover clusters, implementing monthly vulnerability patching, chairing deployment of 2 WSUS servers on a classified network, and applying DISA STIG-based remediation to achieve compliant, low risk operations.

5. 2014-2015

   IT Training Specialist

   United States Marine Corps Forces Reserve · Portland, OR

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   • Boosted SharePoint adoption by 25% by revamping site structure and migrating documents from network shares to a centralized repository, streamlining client/server access and collaborative tools for warfighting systems across the command.
   • Achieved 92% inventory accountability and 95% equipment readiness in $50M asset audits by leading 20 subordinates through monthly inventories—training, delegating, and supervising documentation, preventative maintenance, operational checks, and coordination with 5 vendors.
   • Delivered 80+ hours of hands-on IT training to junior Marines on system administration, networking fundamentals, scripting, CLI tools, and basic PC support (network troubleshooting, VoIP systems, printer administration), building skills in Linux/Windows NOS and cybersecurity.
   • Directed a 20-Marine team to master configuring, deploying, and operating network equipment (LAN/WAN services, VoIP, unified comms) for 40+ personnel in remote/field sites, enabling reliable data network and command-and-control operations.

6. 2014-2014

   Help Desk Technician

   Navy Operational Support Center · Portland, OR

   • Resolved 300+ Remedy tickets using advanced Active Directory and Windows XP/7 expertise, troubleshooting workstations, network connectivity, user accounts, and printers to restore seamless data exchange and processing for ~30 end users weekly.
   • Cut troubleshooting resolution time by 9% by co-authoring Help Desk continuity books and standard operating instructions, equipping shop personnel with streamlined procedures for fast, accurate break/fix actions on Windows OS and peripherals.
   • Delivered Level 2 PC/laptop support by performing installations, repairs, and diagnostics on Windows XP/7 systems for ~30 end users weekly, ensuring rapid restoration of productivity and hardware/software functionality.
   • Provided Level 3 Windows systems support, administering network resources including a print server and Remote Access Services (RAS) to resolve complex OS, printer, and IT system issues for direct customer support.

7. 2012-2014

   Data Center Administrator

   United States Marine Corps · Camp Pendleton, CA

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   • Secured an “Excellence” rating on the Cyber Command Readiness Inspection by administering 500+ VMware-virtualized Windows servers on a $20M enterprise network supporting 10,000 users across 3 time zones, leveraging custom remote query and ping scripts for performance monitoring and proactive command-and-control uptime.
   • Fortified business continuity and disaster recovery by revising BCDR plans that safeguarded 150+ personnel and $56M in network assets, optimizing enterprise storage/backup and multi-site failover for Linux/Windows/VMware environments.
   • Managed 25+ Active Directory domains for up to 750 end users, redesigning OU/GPO structures and administrator permissions using CLI to enhance authentication efficiency, access controls, and domain administration across distributed warfighting systems.
   • Supervised Tier 1–3 unified communications support by managing call center operations for 300+ users, resolving 400+ onsite tickets within 48 hours, escalating 250+ issues to Tier 3, and troubleshooting PKI/CAC tokens, readers, and pin resets to restore client/server access.

8. 2009-2012

   Infrastructure Support Specialist

   United States Marine Corps · Camp Pendleton, CA

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   • Sustained 99% availability of classified and unclassified data networks by coordinating installation, configuration, and maintenance of Cisco-based infrastructure and Defense Message System (DMS) across multi-site, client–server environments in a hostile theater.
   • Delivered 95% patch compliance within 7 days on air gapped and intermittently disconnected networks by building a WSUS/GPO/SCCM patching environment, remediating DISA STIG findings, and resolving deployment issues within 72 hours to keep mission systems secure and compliant.
   • Executed 350+ ITIL-governed change requests using BMC Remedy and structured pre/post change validation, preserving confidentiality and availability while cutting change-related downtime by 65% through standardized imaging/restore processes and integration of DMS, file, and application servers.
   • Provided Tier II/III network support by working a Remedy helpdesk queue of up to 25 tickets per week, creating and delegating tickets to junior Marines, personally resolving complex cases within 72 hours and restoring connectivity, voice, and application access for end users.

Skills

Education and certifications

Service record

Branch

U.S. Marine Corps

Rank

E-5

Years served

2009 – 2015

Specialty / MOS

0651

Security clearance

Top Secret/SCI