Privacy Policy and Terms of Service

1. Introduction and Acceptance

Best Military Resume ("Company," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy ("Policy") governs the collection, use, disclosure, and protection of information obtained through our website, mobile applications, and services (collectively, the "Services") designed for military service members, veterans, military spouses, and dependents.

BY ACCESSING OR USING OUR SERVICES, YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND RETENTION OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. If you do not agree with any part of this Policy, you must immediately discontinue use of our Services.

This document is both our Privacy Policy and our Terms of Service. Sections 1 through 16 explain how we handle your information. Sections 17 through 26 are our Terms of Service and set out the terms that govern your use of the Services, including liability, dispute resolution, billing, and account termination. References to "our Terms of Service" in this document mean those sections.

2. Information We Collect

2.1 Personal Information Provided by You

We collect information that you voluntarily provide when creating an account, using our Services, or communicating with us, including but not limited to:

• Account Information: Name, email address, phone number, password, profile picture
• Professional Information: Work history, job titles, responsibilities, accomplishments, employment dates, salary information, hours worked
• Military Service Information: Branch of service, rank, Military Occupational Specialty (MOS), dates of service, duty stations, military awards and decorations, deployment history
• Security Clearance Information: Clearance level, granting agency, investigation dates (if voluntarily provided)
• Education Information: Schools attended, degrees obtained, fields of study, graduation dates, GPA, certifications, professional licenses
• Contact Information: Mailing address, city, state, ZIP code, location preferences
• Professional Links: LinkedIn profile, portfolio URLs, personal website, professional social media
• Document Uploads: Resumes, military evaluation reports (EPRs, FITREPs, NCoERs, OERs, etc.), DD-214s, transcripts, certificates
• Career Preferences: Desired job roles, target industries, salary expectations, relocation preferences
• Referral Information: How you heard about our services
• Communications: Messages sent through our platform, support tickets, feedback, survey responses
• Free Resume Score (no account): When you use the free resume score at /resume-score without an account, we keep the resume you upload or paste, and the job announcement if you add one, for 30 days. We keep it so that if you create an account inside those 30 days we can build your base resume from it without asking you to upload again. Nothing is extracted and no resume is built until you create the account. If you do not, the file and the text are deleted. The copy of the text the score itself reads has email addresses, phone numbers, street addresses and links removed. The report is processed by our AI service providers under the terms in Section 4. We record a hashed form of your IP address and, if given, your email to enforce usage limits.

2.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, device type, operating system, unique device identifiers, mobile network information
• Usage Data: Pages visited, features used, time spent on pages, click patterns, referring/exit pages, date and time stamps
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, local storage

2.3 Information from Third-Party Sources

We may collect information about you from third-party sources, including:

• Authentication Providers: When you sign in using Google or LinkedIn OAuth, we receive your name, email address, profile picture, and other information you permit these services to share
• Analytics Providers: Usage statistics and demographic information from third-party analytics services
• Publicly Available Information: Professional information from public profiles and databases (only when you explicitly authorize such collection)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision and Optimization

• Create, manage, maintain, and personalize your account and resume profiles
• Extract, parse, and structure information from uploaded military documents
• Generate AI-powered resume content, including professional summaries, bullet points, and accomplishment statements
• Translate military experience, duties, and terminology into civilian-friendly language
• Optimize resumes for Applicant Tracking Systems (ATS) compatibility
• Provide resume tailoring services for specific job postings
• Generate cover letters, LinkedIn profiles, and federal resume formats (USAJOBS)
• Perform ATS compatibility scans and provide optimization recommendations

3.2 Communication and Support

• Send transactional emails regarding account activity, service updates, and security alerts
• Respond to inquiries, support requests, and feedback
• Provide customer service and technical support
• Send marketing communications, promotional offers, and newsletters (with your consent; you may opt-out at any time)

3.3 Service Improvement and Development

• Analyze usage patterns to improve user experience and service functionality
• Develop new features, products, and services
• Conduct research, testing, and quality assurance
• Generate aggregated, anonymized statistics for internal analysis and reporting

3.4 Security, Fraud Prevention, and Legal Compliance

• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
• Protect the security and integrity of our Services and users
• Enforce our Terms of Service and other policies
• Comply with applicable laws, regulations, legal processes, and governmental requests
• Respond to subpoenas, court orders, or legal proceedings
• Protect our rights, property, and safety, and that of our users and the public

4. Artificial Intelligence Processing

4.1 AI Service Providers

We utilize artificial intelligence services provided by a variety of leading AI service providers to process your documents and generate resume content. Your information may be transmitted to and processed by these third-party AI providers subject to their respective privacy policies and terms of service.

4.2 AI Processing Activities

• Optical Character Recognition (OCR) and text extraction from uploaded PDF and document files
• Natural Language Processing (NLP) to parse resume structure and identify key information
• Military terminology translation and civilian skill mapping
• Content generation for professional summaries, bullet points, and accomplishment statements
• Job description analysis and resume tailoring recommendations
• ATS keyword optimization and compatibility analysis

4.3 AI Training and Model Improvement

We do not use your personal information, resume content, or uploaded documents to train AI models. However, our AI service providers may use interaction data (such as prompts and responses, in anonymized or aggregated form) to improve their models in accordance with their own policies.

4.4 AI Limitations and Disclaimers

AI-GENERATED CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY. While we strive for accuracy, AI systems may occasionally produce errors, inaccuracies, or inappropriate content. You are solely responsible for reviewing, editing, and verifying all AI-generated content before use. We disclaim all liability for any consequences arising from your use of AI-generated content.

5. Information Sharing and Disclosure

We may share your information with third parties as described in this policy and for purposes consistent with providing and improving our Services. This includes the following circumstances:

5.1 Service Providers and Processors

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers (Supabase, Railway)
• AI processing services (leading AI service providers)
• Authentication providers (Google OAuth, LinkedIn OAuth)
• Payment processors (Stripe)
• Email delivery services
• Analytics and performance monitoring services
• Customer support and help desk platforms

These service providers are contractually obligated to protect your information, use it only for providing services to us, and maintain confidentiality. However, we cannot guarantee the security practices of third-party providers and disclaim liability for their actions or omissions.

5.2 Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or governmental requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Best Military Resume, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activities
• Respond to claims that content violates the rights of third parties

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will provide notice before your information becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for analytics, research, marketing, or other business purposes.

5.5 With Your Consent

We may share your information with third parties when you explicitly authorize such sharing, such as when exporting your resume to external job boards or when you choose to share your profile with recruiters.

6. Nonprofit Organizations and Referral Partners

6.1 Nonprofit Partnerships

We partner with nonprofit organizations, military support organizations, veterans service organizations, and transition assistance programs (collectively, "Partner Organizations") to provide our Services to military service members, veterans, and their families. When you sign up through a Partner Organization's referral link or program, both you and the Partner Organization acknowledge the following data access and usage terms.

6.2 Information Accessible to Partner Organizations

When you register through a Partner Organization, that organization may have access to limited information about your account and usage:

• Registration Information: Name, email address, date of account creation, referral source
• Account Status: Whether your account is active, subscription tier (free, paid), last login date
• Aggregate Usage Metrics: Number of resumes created, documents uploaded, AI generations used (in aggregate form only)
• Engagement Status: Whether you completed onboarding, created your first resume, or used specific features

6.3 Information Sharing with Partner Organizations

We may share additional information with Partner Organizations as needed to support their programs and services, including professional profile information, resume content, and other data relevant to career assistance programs. The specific information shared may vary based on the partnership agreement and program requirements.

6.4 Partner Organization Use of Information

Partner Organizations may use information received to support their mission of helping military service members, veterans, and their families with career transition and employment services. Partner Organizations are expected to handle your information responsibly and in accordance with applicable laws.

6.5 Data Processing Agreements

All Partner Organizations must enter into a Data Processing Agreement (DPA) with Best Military Resume that contractually obligates them to: (1) comply with applicable privacy laws (GDPR, CCPA, state privacy laws); (2) implement appropriate security measures to protect your information; (3) use your information only for authorized purposes; (4) not disclose your information to unauthorized third parties; and (5) delete or return your information upon termination of the partnership or at your request.

6.6 Your Rights Regarding Partner Organization Access

You maintain full control over your information and have the following rights:

• Right to Opt-Out: You may request to disconnect your account from a Partner Organization at any time by contacting us at [email protected]
• Right to Transparency: You may request to know which Partner Organization referred you and what information they can access
• Right to Restriction: You may request to limit what information a Partner Organization can access about your account
• Right to Deletion: Deleting your account will also remove Partner Organization access to your information

6.7 Partner Organization Privacy Policies

Partner Organizations are independent entities with their own privacy policies. When you interact with a Partner Organization (such as through their website, email communications, or in-person programs), their privacy policy applies to that interaction. We encourage you to review the privacy policies of Partner Organizations you engage with.

6.8 No Liability for Partner Organization Actions

We are not responsible for Partner Organizations' data practices, security measures, or use of information beyond the scope of our Data Processing Agreement. While we require contractual commitments from Partner Organizations, we cannot guarantee their compliance or prevent unauthorized use of information.

You acknowledge and agree that Best Military Resume shall not be liable for any damages, losses, or claims arising from a Partner Organization's misuse, unauthorized disclosure, data breach, or violation of privacy obligations. Your sole remedy for Partner Organization misconduct is to pursue legal action against the Partner Organization directly.

6.9 BMR Data Rights and Placements

ONCE YOUR INFORMATION IS SUBMITTED TO BEST MILITARY RESUME, REGARDLESS OF WHETHER YOU WERE REFERRED BY A PARTNER ORGANIZATION, YOUR DATA IS GOVERNED EXCLUSIVELY BY THIS PRIVACY POLICY AND OUR TERMS OF SERVICE.

By creating an account and using our Services, you acknowledge and agree that:

• Best Military Resume retains full rights to use your profile, resume data, and professional information for job placements, employer matching, and career services, independent of any Partner Organization relationship
• Your data may be used to connect you with employment opportunities through our employer network and talent marketplace, as described in Section 7
• The termination, expiration, or modification of any Partner Organization's relationship with Best Military Resume does not affect our right to use your data as described in this Privacy Policy
• No Partner Organization has any ownership, control, or veto rights over how Best Military Resume uses your data once submitted to our platform
• Best Military Resume may continue to provide Services to you and use your data for placements even if you are no longer affiliated with the referring Partner Organization

Your relationship is with Best Military Resume. A Partner Organization referral does not create any additional rights for the Partner Organization over your data, nor does it limit how Best Military Resume may use your information in accordance with this Privacy Policy.

6.10 Additional Consent for Partner Organization Referrals

If you register for our Services through a Partner Organization referral link, program, or invitation, you will be presented with an additional consent acknowledgment ("Partner Referral Consent") at the time of account creation. By accepting the Partner Referral Consent, you expressly agree to the following:

• Resume Sharing: You consent to Best Military Resume sharing your resume documents with the Partner Organization that referred you, as described in Section 6.3
• BMR Data Usage: You acknowledge that Best Military Resume retains full rights to use your data for job placements, employer matching, and career services as described in Sections 6.9 and 7
• Direct Relationship: You acknowledge that your primary relationship is with Best Military Resume, and that the referring Partner Organization does not control, own, or have veto rights over your data once submitted to our platform
• Employer Access: You consent to having your professional profile and resume information made available to employers and recruiters through our talent marketplace, as described in Section 7

The Partner Referral Consent is in addition to, and does not replace, your acceptance of this Privacy Policy and our Terms of Service. You must accept all applicable terms to use our Services.

If you decline the Partner Referral Consent, you may still create an account independently (not through the Partner Organization referral), subject to standard terms. However, declining the Partner Referral Consent may limit the services the Partner Organization can provide to you through our platform.

7. Employer and Company Access for Hiring Purposes

7.1 Talent Marketplace and Employer Access

BY USING OUR SERVICES, YOU CONSENT TO HAVING YOUR PROFESSIONAL PROFILE AND RESUME INFORMATION MADE AVAILABLE TO EMPLOYERS, RECRUITERS, AND COMPANIES (COLLECTIVELY, "EMPLOYERS").

Our platform includes talent marketplace features that allow Employers to search for, view, and connect with job seekers who have created resumes on our platform. This feature is a core part of our Services designed to help military service members, veterans, and military spouses find employment opportunities.

7.2 Consent by Use

By creating an account and using our Services, you expressly consent to:

• Having your professional profile visible and searchable by verified Employers
• Allowing Employers to view your resume content, work experience, and qualifications
• Being contacted by Employers regarding potential employment opportunities
• Having your information included in candidate searches and talent databases

If you do not consent to Employer access, you must not use our Services. This consent is a condition of using the platform.

7.3 Information Accessible to Employers

Employers may have access to the following information from your profile:

• Professional Profile: Resume content, work experience, skills, certifications, education
• Contact Information: Name, email, phone number, location
• Career Preferences: Desired job titles, target industries, salary expectations, relocation preferences
• Military Background: Branch of service, rank, MOS, dates of service
• Clearance Status: Security clearance level (if provided in your profile)

7.4 Scope of Information Sharing

The specific information shared with Employers may vary and expand over time as we develop new features and services. We reserve the right to determine what information is made available to Employers in our sole discretion. By using our Services, you acknowledge and accept that your profile information may be shared with Employers.

7.5 Employer Access

We may implement verification or vetting procedures for Employers at our discretion. However, we cannot guarantee that all Employers will use your information appropriately. By using our Services, you acknowledge the inherent risks of sharing your professional information with third parties.

7.6 No Guarantee of Employment or Interviews

Using our Services and being visible to Employers does not guarantee that you will be contacted by Employers, receive job interviews, or obtain employment. Hiring decisions are made solely by Employers and are beyond our control. We are not responsible for Employer hiring practices, discrimination, or failure to respond to candidates.

7.7 No Liability for Employer Actions

We are not responsible for how Employers use, store, or share your information after accessing it through the talent marketplace. While we require Employers to agree to terms of use and data protection obligations, we cannot control their actions once they have accessed your profile.

You acknowledge and agree that Best Military Resume shall not be liable for any damages, losses, or claims arising from: (1) Employer misuse of your information; (2) Employer data breaches or security incidents; (3) Unsolicited communications from Employers; (4) Discriminatory hiring practices; (5) Failure to obtain employment through the talent marketplace; or (6) Disputes between you and Employers.

8. Data Security

8.1 Security Measures

We implement industry-standard technical, physical, and administrative security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Transport Layer Security (TLS) encryption for data transmission
• Encryption at rest for stored data in our databases
• Secure cloud infrastructure with Supabase (PostgreSQL) and Railway
• OAuth 2.0 authentication with Google and LinkedIn
• Access controls, role-based permissions, and principle of least privilege
• Regular security audits and automated dependency vulnerability scanning
• Personally Identifiable Information (PII) detection systems (see Section 13)
• Security event logging, audit trails, and brute-force protection on account sign-in
• Employee training on data protection and security best practices

8.2 No Guarantee of Absolute Security

DESPITE OUR SECURITY MEASURES, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. We cannot guarantee absolute security of your information. You acknowledge and accept the inherent security risks of providing information and transacting online.

YOU USE OUR SERVICES AT YOUR OWN RISK. We disclaim all liability for unauthorized access to or alteration, disclosure, or destruction of your information, including but not limited to losses resulting from data breaches, hacking, phishing, or other security incidents.

8.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law. However, notification does not constitute an admission of liability or negligence on our part. We reserve the right to determine the timing, method, and content of breach notifications within the bounds of applicable law.

9. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal information:

9.1 Access and Portability

You may request a copy of the personal information we hold about you. Upon verification of your identity, we will provide your information in a portable, machine-readable format when technically feasible.

Data Export: You may request a complete export of your data in Excel format by contacting us at [email protected]. The export includes your profile information, resumes, work experiences, education, skills, certifications, cover letters, job applications, subscription history, and activity logs.

9.2 Correction and Updating

You may update, correct, or modify your account information and resume content at any time through your account dashboard. You are responsible for maintaining accurate information.

9.3 Deletion and Account Closure

You may request deletion of your account and associated personal information by contacting us at [email protected]. Upon deletion:

• Your account will be deactivated and personal information will be deleted from active systems
• We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, resolving disputes, enforcing agreements)
• Backup copies may persist in archived systems for a limited time before automatic deletion
• Anonymized or aggregated data may be retained indefinitely

Account deletion is irreversible. You will lose access to all resume data, saved documents, and account history.

9.4 Marketing Communications Opt-Out

You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your email preferences in your account settings. Note that you cannot opt out of transactional or service-related communications.

9.5 Do Not Track Signals

Our Services do not currently respond to "Do Not Track" (DNT) browser signals or similar mechanisms. We may use cookies and tracking technologies as described in Section 10.

9.6 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information, subject to certain exceptions
• Right to Opt-Out of Sale: We do not sell personal information
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights

To exercise these rights, contact us at [email protected]. We will verify your identity before processing requests.

9.7 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Obtain confirmation of processing and a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of personal data under certain conditions
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

9.8 Exercising Your Rights

To exercise any of the rights described above, please contact us at [email protected]. We will respond to verified requests within the timeframes required by applicable law. We may require additional information to verify your identity before processing requests.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Services to function, including authentication, security, and session management
• Preference Cookies: Remember your settings and preferences (language, theme, etc.)
• Analytics Cookies: Help us understand how users interact with our Services (Google Analytics, Microsoft Clarity)
• Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness (if applicable)

10.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (note: this may impair Service functionality)
• Clear cookies when you close your browser

Refer to your browser's help documentation for instructions on managing cookies. Note that disabling cookies may limit your ability to use certain features of our Services.

10.3 Product Analytics and Session Recording

We use Microsoft Clarity to understand how people use our Services. Clarity records product analytics such as page views, clicks, scrolling, and session replays, and presents them as aggregated heatmaps and session recordings. This helps us find where the product is confusing or broken so we can fix it.

• Session recording runs on our public pages and on signed-in dashboard pages
• Recordings are used to improve the Services. We do not sell them, and we do not use them for advertising
• Microsoft processes this data as our service provider under its own privacy terms
• You can limit collection through your browser settings, including Do Not Track and blocking third-party scripts

We also use Google Analytics for aggregate traffic measurement, as described in Section 10.1.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

11.1 Active Accounts

While your account is active, we retain all information necessary to provide Services, including resume data, work history, education, uploaded documents, and usage logs.

11.2 Inactive Accounts

If you do not log in to your account for 5 consecutive years, we reserve the right to deactivate your account and delete associated personal information. We will attempt to notify you via email before deletion, but are not obligated to do so.

11.3 Post-Deletion Retention

After account deletion, we may retain certain information for legitimate business purposes:

• Transaction records for accounting, tax, and audit purposes (up to 7 years)
• Fraud prevention and security incident investigation (indefinitely if necessary)
• Compliance with legal obligations and governmental requests
• Resolving disputes and enforcing agreements
• Backup systems and disaster recovery (automatic deletion within 90 days)
• Anonymized or aggregated data (indefinitely)

11.4 Third-Party Retention

Information shared with third-party service providers (AI processors, cloud hosting, etc.) is subject to their respective retention policies. We are not responsible for third-party data retention practices.

12. Military-Specific Considerations

12.1 Security Clearance Information

If you choose to provide security clearance information (clearance level, granting agency, investigation dates), we treat this information with heightened confidentiality:

• Security clearance data is encrypted at rest and in transit
• Access is restricted to essential personnel only
• We share clearance information with employers only where employer search consent is enabled on your account (see Section 7), which you can turn off at any time
• We do not sell clearance information (see Section 9.6)

Disclaimer: Providing security clearance information is entirely voluntary. We are not affiliated with, endorsed by, or authorized by the U.S. Government, Department of Defense, or any security clearance granting agency. We do not verify clearance status and are not responsible for the accuracy of clearance information you provide.

12.2 Military Evaluation Documents

Military evaluation reports (EPRs, FITREPs, NCoERs, OERs, etc.) uploaded to our Services are:

• Stored in secure, access-controlled cloud storage with encryption
• Processed by AI to extract text and identify key information
• Never shared with third parties except as necessary for AI processing with our service providers
• Retained for the life of your account unless you delete them
• Subject to the PII detection described in Section 13, including its stated limitations

12.3 Classified Information

DO NOT UPLOAD CLASSIFIED OR CONTROLLED UNCLASSIFIED INFORMATION (CUI). Our Services are not authorized for the storage, processing, or transmission of classified information. You are solely responsible for ensuring that information you provide does not contain:

• Classified national security information (Confidential, Secret, Top Secret, SCI)
• Controlled Unclassified Information (CUI)
• For Official Use Only (FOUO) information
• Export-controlled technical data (ITAR, EAR)
• Sensitive operational details or mission-specific information

You agree to indemnify and hold harmless Best Military Resume from any claims, damages, or penalties arising from your upload of classified or controlled information.

12.4 Military-to-Civilian Translation

Our AI-powered military-to-civilian translation services are based on publicly available information and general knowledge of military roles and terminology. Translations may not be perfectly accurate for all specialties, units, or circumstances. You are responsible for reviewing and approving all content before use.

13. PII Detection and Redaction

13.1 Automatic PII Detection

We employ automated systems to detect and flag Personally Identifiable Information (PII) and sensitive data in uploaded documents, including:

• Social Security Numbers (SSNs)
• Credit card numbers
• Bank account numbers
• Passport numbers
• Driver's license numbers

13.2 User Notification

When PII is detected, we display a notification alerting you to the presence of sensitive information. You can then review and edit the affected content, and you can delete the document at any time.

13.3 Limitations of Automated Detection

AUTOMATED PII DETECTION IS NOT FOOLPROOF. Our systems may:

• Fail to detect certain types of sensitive information
• Produce false positives (flagging non-sensitive data as PII)
• Miss PII in non-standard formats or unusual contexts

You are solely responsible for reviewing your uploads and ensuring no sensitive information is included. We disclaim all liability for the inadvertent upload, storage, or processing of PII, SSNs, financial information, or other sensitive data.

14. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18.

If we discover that we have inadvertently collected information from a child under 18, we will delete such information as soon as reasonably practicable. If you believe we have collected information from a child under 18, please contact us immediately at [email protected].

15. International Data Transfers

Our Services are operated from the United States. If you access or use our Services from outside the United States, your information will be transferred to, stored in, and processed in the United States and other countries where our service providers operate.

Data protection laws in the United States and other countries may differ from those in your country of residence. By using our Services, you consent to the transfer of your information to the United States and other countries.

For users in the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure adequate protection of your personal data when transferred internationally.

16. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications not operated by us (e.g., job boards, career resources, LinkedIn, external blogs).

WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF THIRD PARTIES. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

We provide links for your convenience only and do not endorse, approve, or assume responsibility for third-party content, products, or services. Your use of third-party sites is at your own risk.

17. Limitation of Liability and Disclaimers

17.1 General Disclaimer

OUR SERVICES AND ALL CONTENT, FEATURES, AND FUNCTIONALITY ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS.

17.2 No Guarantee of Results

WE DO NOT GUARANTEE THAT USE OF OUR SERVICES WILL RESULT IN EMPLOYMENT, JOB INTERVIEWS, OR CAREER ADVANCEMENT. Resume quality, job search success, and hiring decisions depend on numerous factors beyond our control. You acknowledge that our Services are tools to assist with resume creation and are not a guarantee of employment outcomes.

17.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BEST MILITARY RESUME, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Failure to obtain employment or job interviews
• Damage to professional reputation
• Personal injury or emotional distress
• Unauthorized access to or alteration of your data
• Data breaches, security incidents, or cyber attacks
• AI-generated content errors, inaccuracies, or inappropriate content
• Reliance on AI translations or resume recommendations
• Third-party service provider failures or data handling

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 (ONE HUNDRED DOLLARS), WHICHEVER IS LESS.

17.4 Use at Your Own Risk

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF OUR SERVICES IS AT YOUR SOLE RISK. You are responsible for reviewing, verifying, and approving all AI-generated content, resume information, and career recommendations before use. We disclaim all liability for consequences arising from your use of content generated through our Services.

18. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS BEST MILITARY RESUME, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, EXPENSES, OR FEES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING FROM OR RELATED TO:

• Your use or misuse of our Services
• Your violation of this Privacy Policy or Terms of Service
• Your violation of any law, regulation, or third-party rights
• Information you provide, including resumes, work history, and uploaded documents
• Upload of classified, controlled, or confidential information
• Upload of PII, SSNs, financial information, or other sensitive data
• Misrepresentation of your military service, qualifications, or credentials
• Use of AI-generated content without proper review or verification
• Infringement of intellectual property or other proprietary rights

19. Dispute Resolution and Arbitration

19.1 Informal Dispute Resolution

Before initiating arbitration or litigation, you agree to contact us at [email protected] to attempt informal resolution of the dispute. We will make good faith efforts to resolve disputes informally within 60 days.

19.2 Binding Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY OR OUR SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS COMMERCIAL ARBITRATION RULES.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court having jurisdiction.

19.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

19.4 Exceptions to Arbitration

Either party may seek equitable relief in court for intellectual property infringement or violation of confidentiality obligations. Small claims court actions may be filed if the claim qualifies and remains in small claims court.

20. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law provisions.

For any disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, and you waive any objection to venue or inconvenient forum.

21. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time at our sole discretion. Changes will be effective immediately upon posting the revised Policy on this page with an updated "Last Updated" date.

For material changes that significantly affect your rights, we will provide notice via:

• Email notification to your registered email address
• Prominent notice on our website or Services
• In-app notification upon your next login

Your continued use of our Services after changes constitutes acceptance of the revised Privacy Policy. If you do not agree with changes, you must discontinue use and may request account deletion.

22. Severability and Entire Agreement

22.1 Severability

If any provision of this Privacy Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from this Policy. The remaining provisions shall continue in full force and effect.

22.2 Entire Agreement

This document, comprising both this Privacy Policy and the Terms of Service in Sections 17 through 26, constitutes the entire agreement between you and Best Military Resume regarding privacy and your use of the Services, and supersedes all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

22.3 No Waiver

Our failure to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or our right to enforce it in the future.

23. Account Termination and Right to Refuse Service

23.1 Our Right to Terminate or Refuse Service

WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO TERMINATE, SUSPEND, OR RESTRICT YOUR ACCOUNT AND ACCESS TO OUR SERVICES AT ANY TIME, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE. This includes, but is not limited to, situations involving:

• Violation of this Privacy Policy or our Terms of Service
• Fraudulent, abusive, harassing, or illegal activity
• Conduct that harms other users, third parties, or our business
• Misrepresentation of identity, military service, qualifications, or credentials
• Repeated violations of our acceptable use guidelines
• Attempts to circumvent security measures, abuse AI systems, or exploit vulnerabilities
• Non-payment of fees, chargebacks, or payment disputes
• Uploading malicious content, spam, or unauthorized automated access
• Any other reason or no reason at our sole discretion

23.2 Effect of Termination

Upon termination of your account:

• Your right to access and use the Services will immediately cease
• We may delete your account and associated data, subject to our data retention obligations under Section 11
• Any licenses or permissions granted to you under our Terms of Service will terminate
• We are not obligated to provide copies of your data after termination for cause

WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES, OR CONSEQUENCES ARISING FROM ACCOUNT TERMINATION, INCLUDING LOSS OF DATA, LOSS OF ACCESS, OR INABILITY TO USE OUR SERVICES.

23.3 No Refunds Upon Termination for Cause

If we terminate your account for violation of our policies, fraudulent activity, or other cause, you are not entitled to any refund of fees paid, including subscription fees, token purchases, or other charges.

23.4 Survival

The provisions of this Privacy Policy that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.

24. Subscription Billing, Cancellations, and Refunds

24.1 Subscription Billing

Our paid subscription plans are billed in advance on a recurring basis to the payment method on file. Each charge covers the corresponding billing period in full. By subscribing, you authorize us to charge the applicable recurring fee for each period until you cancel.

24.2 Cancellation

You may cancel your subscription at any time, on a self-service basis, from your account dashboard. Cancellation stops future renewals and takes effect at the end of your current paid billing period; you retain access to paid features through the end of that period. Cancellation is forward-looking only and does not shorten, refund, or prorate the current billing period or any prior billing period.

24.3 No Refunds

ALL SUBSCRIPTION FEES, TOKEN PURCHASES, AND OTHER CHARGES ARE NON-REFUNDABLE, AND ALL SALES ARE FINAL. Except where a refund is required by applicable law, we do not provide refunds, credits, or prorated amounts for any billing period, including periods during which you did not use the Services and any unused portion of a subscription, regardless of whether your subscription ends through your own cancellation or through our termination of your account. Submitting a chargeback or payment dispute for charges covering periods in which the Services were available to your account constitutes a breach of these terms and, as described in Section 23.1, is grounds for termination of your account.

25. Rate Limiting and Fair Use

25.1 Usage Limits

To ensure fair access and maintain service quality for all users, we may impose reasonable limits on:

• Number of AI-powered generations (summaries, bullet points, tailoring) per time period
• Number of resumes, cover letters, or documents that can be created or stored
• API request rates and frequency of access
• File upload sizes and storage capacity
• Number of exports or downloads per time period

25.2 Fair Use Policy

You agree to use our Services in a manner consistent with their intended purpose (personal career development and job search). Prohibited uses include:

• Automated or scripted access without prior written authorization
• Reselling, redistributing, or commercializing our Services or AI-generated content
• Creating accounts for others or operating resume writing services using our platform
• Deliberately circumventing usage limits or rate controls
• Using the Services in ways that could impair performance for other users

25.3 Consequences of Exceeding Limits

If you exceed usage limits or violate our fair use policy, we may temporarily throttle your access, require you to upgrade to a higher tier, or suspend or terminate your account in accordance with Section 23.

26. Beta Features and Experimental Services

26.1 Beta Program

We may offer beta, preview, or experimental features ("Beta Features") to select users. Beta Features are provided for testing and feedback purposes and may be modified, suspended, or discontinued at any time without notice.

26.2 Beta Disclaimers

BETA FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES. By using Beta Features, you acknowledge that:

• Beta Features may contain bugs, errors, or security vulnerabilities
• Beta Features may be unstable, incomplete, or produce unexpected results
• Data created or stored using Beta Features may be lost or corrupted
• Beta Features may be discontinued without migration of data to production features
• We may collect additional usage data and feedback during beta testing

26.3 Feedback

If you provide feedback, suggestions, or ideas regarding Beta Features or our Services generally, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback into our products and services without compensation or attribution to you.

27. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to verified requests within the timeframes required by applicable law.