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Positions involving greeting visitors, answering inquiries, and providing information about organization services.
2025 Base Pay (before locality adjustment)
| Grade | Step 1 | Step 2 | Step 3 | Step 4 | Step 5 | Step 6 | Step 7 | Step 8 | Step 9 | Step 10 |
|---|---|---|---|---|---|---|---|---|---|---|
| GS-5 | $34,454 | $35,603 | $36,752 | $37,901 | $39,050 | $40,199 | $41,348 | $42,497 | $43,646 | $44,786 |
| GS-7 | $42,679 | $44,102 | $45,525 | $46,948 | $48,371 | $49,794 | $51,217 | $52,640 | $54,063 | $55,486 |
| GS-9 | $52,205 | $53,945 | $55,685 | $57,425 | $59,165 | $60,905 | $62,645 | $64,385 | $66,125 | $67,865 |
| GS-11 | $63,163 | $65,268 | $67,373 | $69,478 | $71,583 | $73,688 | $75,793 | $77,898 | $80,003 | $82,108 |
| GS-12 | $75,706 | $78,229 | $80,752 | $83,275 | $85,798 | $88,321 | $90,844 | $93,367 | $95,890 | $98,422 |
| GS-13 | $90,025 | $93,026 | $96,027 | $99,028 | $102,029 | $105,030 | $108,031 | $111,032 | $114,033 | $117,034 |
| GS-14 | $106,382 | $109,928 | $113,474 | $117,020 | $120,566 | $124,112 | $127,658 | $131,204 | $134,750 | $138,296 |
| GS-15 | $125,133 | $129,304 | $133,475 | $137,646 | $141,817 | $145,988 | $150,159 | $154,330 | $158,501 | $162,672 |
Note: These are 2025 base pay rates. Most federal employees receive locality pay adjustments of 15-40%+ depending on location.
Official OPM qualification standards for GS-0304
Individual Occupational Requirements: There is no OPM qualification standard for this series. If a standard is needed to fill positions in this series, the employing agency should contact OPM for assistance.
Note: Agencies should apply the Group Coverage Qualification Standard for Clerical and Administrative Support Positions alongside any agency-specific requirements.
Experience and Education Requirements by Grade Level (Group Standard):
| Grade | General Experience | Specialized Experience | Education |
|---|---|---|---|
| GS-1 | None | None | None |
| GS-2 | 3 months | None | High school diploma or equivalent |
| GS-3 | 6 months | None | 1 year above high school |
| GS-4 | 1 year | None | 2 years above high school |
| GS-5 | None | 1 year at GS-4 level | 4 years above high school |
| GS-6+ | None | 1 year at next lower grade | Generally not applicable |
General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and that is typically in or related to the position to be filled.
Education: One year of full-time academic study equals 30 semester hours, 45 quarter hours, or approximately 36 weeks at 20+ classroom hours per week.
Combining Education and Experience: For grades GS-3 through GS-5, applicants may substitute education for experience. Express both as percentages; combined must equal at least 100%.
Step-by-step guide to landing a federal information receptionist position
Read the OPM qualification standards above to understand the education and experience requirements for your target grade level.
Match your years of experience and education to the appropriate GS grade. Generally: GS-5 (entry), GS-7/9 (junior), GS-11/12 (journey), GS-13+ (senior).
Collect your DD-214, SF-50 (if applicable), transcripts, certifications, and any training records that demonstrate your qualifications.
Create a detailed federal resume (2-5 pages) that addresses every qualification requirement. Include hours worked per week, supervisor contact info, and specific accomplishments.
Search for open positions, carefully answer all assessment questions, and submit your application before the closing date.
Military jobs that transition to GS-0304
Human Resources Specialists in the Army are skilled in customer service and communication, making them well-suited for roles involving visitor interaction.
Yeomen handle administrative tasks and often serve as the first point of contact, aligning well with the duties of an Information Receptionist.
Air Force Administration personnel are trained in managing office functions and interacting with personnel, which are key aspects of the Information Receptionist role.
💡 Tip: Your unique military experience may qualify you even if your MOS isn't listed.
Skill in greeting and assisting visitors professionally.
Clear verbal communication and telephone etiquette.
Ability to interact effectively with diverse people.
Skill in managing reception area and visitor flow.
Understanding of office functions and contacts.
Ability to remain calm and professional under pressure.
💡 Use these phrases to help ATS systems and human recruiters find your qualifications.
A GS-0304 Information Receptionist greets visitors, answers questions, and provides information at federal facilities. These professionals serve as the first point of contact at government buildings, providing directions and basic assistance to the public.
Information Receptionists earn between $27,434 (GS-3 Step 1) and $44,786 (GS-5 Step 10) under the 2025 GS pay scale following one-grade intervals. Most positions are GS-4/5, earning $30,795-$44,786 annually.
Entry-level positions require general experience demonstrating ability to work with the public and communicate effectively. No specific degree is required. Customer service skills and basic computer proficiency are essential.
Military experience in customer service, front desk operations, or visitor control provides directly applicable skills. Those who worked at installation gates, visitor centers, or admin offices have relevant experience greeting and assisting people.
Information Receptionists progress from GS-3 (entry) through GS-4/5 (senior). Many advance to GS-0303 Clerk or other administrative series. The receptionist track provides a good entry point for federal administrative careers.
Search USAJOBS.gov for 'Information Receptionist' or '0304' series. Federal buildings and visitor centers hire receptionists. Your federal resume should highlight customer service, communication skills, and ability to handle multiple tasks professionally.
Create a tailored federal resume that meets OPM standards.