Information Receptionist
Positions involving greeting visitors, answering inquiries, and providing information about organization services.
💰GS-0304 Salary Information
2025 Base Pay (before locality adjustment)
| Grade | Step 1 | Step 2 | Step 3 | Step 4 | Step 5 | Step 6 | Step 7 | Step 8 | Step 9 | Step 10 |
|---|---|---|---|---|---|---|---|---|---|---|
| GS-5 | $34,454 | $35,603 | $36,752 | $37,901 | $39,050 | $40,199 | $41,348 | $42,497 | $43,646 | $44,786 |
| GS-7 | $42,679 | $44,102 | $45,525 | $46,948 | $48,371 | $49,794 | $51,217 | $52,640 | $54,063 | $55,486 |
| GS-9 | $52,205 | $53,945 | $55,685 | $57,425 | $59,165 | $60,905 | $62,645 | $64,385 | $66,125 | $67,865 |
| GS-11 | $63,163 | $65,268 | $67,373 | $69,478 | $71,583 | $73,688 | $75,793 | $77,898 | $80,003 | $82,108 |
| GS-12 | $75,706 | $78,229 | $80,752 | $83,275 | $85,798 | $88,321 | $90,844 | $93,367 | $95,890 | $98,422 |
| GS-13 | $90,025 | $93,026 | $96,027 | $99,028 | $102,029 | $105,030 | $108,031 | $111,032 | $114,033 | $117,034 |
| GS-14 | $106,382 | $109,928 | $113,474 | $117,020 | $120,566 | $124,112 | $127,658 | $131,204 | $134,750 | $138,296 |
| GS-15 | $125,133 | $129,304 | $133,475 | $137,646 | $141,817 | $145,988 | $150,159 | $154,330 | $158,501 | $162,672 |
Note: These are 2025 base pay rates. Most federal employees receive locality pay adjustments of 15-40%+ depending on location.
Qualification Requirements
Official OPM qualification standards for GS-0304
Group Coverage Qualification Standard for Clerical and Administrative Support Positions
Individual Occupational Requirements: There is no OPM qualification standard for this series. If a standard is needed to fill positions in this series, the employing agency should contact OPM for assistance.
Note: Agencies should apply the Group Coverage Qualification Standard for Clerical and Administrative Support Positions alongside any agency-specific requirements.
Experience and Education Requirements by Grade Level (Group Standard):
| Grade | General Experience | Specialized Experience | Education |
|---|---|---|---|
| GS-1 | None | None | None |
| GS-2 | 3 months | None | High school diploma or equivalent |
| GS-3 | 6 months | None | 1 year above high school |
| GS-4 | 1 year | None | 2 years above high school |
| GS-5 | None | 1 year at GS-4 level | 4 years above high school |
| GS-6+ | None | 1 year at next lower grade | Generally not applicable |
General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and that is typically in or related to the position to be filled.
Education: One year of full-time academic study equals 30 semester hours, 45 quarter hours, or approximately 36 weeks at 20+ classroom hours per week.
Combining Education and Experience: For grades GS-3 through GS-5, applicants may substitute education for experience. Express both as percentages; combined must equal at least 100%.
🎖️Tips for Veterans
- ✓Translate military experience: Map duties to civilian terminology.
- ✓Highlight training: Include courses and certifications.
- ✓Veterans preference: Claim your 5 or 10-point preference.
- ✓Experience substitution: Military experience may substitute for education.
📝How to Qualify for GS-0304
Step-by-step guide to landing a federal information receptionist position
- 1
Review Qualification Requirements
Read the OPM qualification standards above to understand the education and experience requirements for your target grade level.
- 2
Determine Your Grade Level
Match your years of experience and education to the appropriate GS grade. Generally: GS-5 (entry), GS-7/9 (junior), GS-11/12 (journey), GS-13+ (senior).
- 3
Gather Documentation
Collect your DD-214, SF-50 (if applicable), transcripts, certifications, and any training records that demonstrate your qualifications.
- 4
Build Your Federal Resume
Create a detailed federal resume (2-5 pages) that addresses every qualification requirement. Include hours worked per week, supervisor contact info, and specific accomplishments.
- 5
Apply on USAJOBS
Search for open positions, carefully answer all assessment questions, and submit your application before the closing date.
🎖️Military to Federal Crosswalk
Military jobs that transition to GS-0304
Yeoman
Yeomen handle administrative tasks and often serve as the first point of contact, aligning well with the duties of an Information Receptionist.
Administration
Air Force Administration personnel are trained in managing office functions and interacting with personnel, which are key aspects of the Information Receptionist role.
Administrative Specialist
Administrative Specialists in the Marine Corps are adept at managing information flow and interacting with personnel, which translates well to receptionist duties.
💡 Tip:Your unique military experience may qualify you even if your MOS isn't listed.
📋Typical Duties
- •Greet visitors
- •Answer phones
- •Provide information
- •Direct inquiries
- •Maintain lobby
- •Issue badges
- •Schedule appointments
- •Handle mail
- •Maintain records
- •Provide customer service
🎯Key Competencies
Skill in greeting and assisting visitors professionally.
Clear verbal communication and telephone etiquette.
Ability to interact effectively with diverse people.
Skill in managing reception area and visitor flow.
Understanding of office functions and contacts.
Ability to remain calm and professional under pressure.
🔑Resume Keywords
💡 Use these phrases to help ATS systems and human recruiters find your qualifications.
Quick Links
Grade Levels
❓Frequently Asked Questions about GS-0304
What is an Information Receptionist?
A GS-0304 Information Receptionist greets visitors, answers questions, and provides information at federal facilities. These professionals serve as the first point of contact at government buildings, providing directions and basic assistance to the public.
How much does an Information Receptionist make?
Information Receptionists earn between $27,434 (GS-3 Step 1) and $44,786 (GS-5 Step 10) under the 2025 GS pay scale following one-grade intervals. Most positions are GS-4/5, earning $30,795-$44,786 annually.
What are the requirements for GS-0304?
Entry-level positions require general experience demonstrating ability to work with the public and communicate effectively. No specific degree is required. Customer service skills and basic computer proficiency are essential.
Can military experience substitute for education in GS-0304?
Military experience in customer service, front desk operations, or visitor control provides directly applicable skills. Those who worked at installation gates, visitor centers, or admin offices have relevant experience greeting and assisting people.
What is the career progression for Information Receptionist?
Information Receptionists progress from GS-3 (entry) through GS-4/5 (senior). Many advance to GS-0303 Clerk or other administrative series. The receptionist track provides a good entry point for federal administrative careers.
How do I apply for GS-0304 jobs?
Search USAJOBS.gov for 'Information Receptionist' or '0304' series. Federal buildings and visitor centers hire receptionists. Your federal resume should highlight customer service, communication skills, and ability to handle multiple tasks professionally.
Ready to Apply for GS-0304?
Create a tailored federal resume that meets OPM standards.