GS-0304

Information Receptionist

Positions involving greeting visitors, answering inquiries, and providing information about organization services.

📊Administrative📈one-grade📁0300

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Qualification Requirements

Official OPM qualification standards for GS-0304

Group Coverage Qualification Standard for Clerical and Administrative Support Positions

Individual Occupational Requirements: There is no OPM qualification standard for this series. If a standard is needed to fill positions in this series, the employing agency should contact OPM for assistance.

Note: Agencies should apply the Group Coverage Qualification Standard for Clerical and Administrative Support Positions alongside any agency-specific requirements.

Experience and Education Requirements by Grade Level (Group Standard):

Grade	General Experience	Specialized Experience	Education
GS-1	None	None	None
GS-2	3 months	None	High school diploma or equivalent
GS-3	6 months	None	1 year above high school
GS-4	1 year	None	2 years above high school
GS-5	None	1 year at GS-4 level	4 years above high school
GS-6+	None	1 year at next lower grade	Generally not applicable

General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and that is typically in or related to the position to be filled.

Education: One year of full-time academic study equals 30 semester hours, 45 quarter hours, or approximately 36 weeks at 20+ classroom hours per week.

Combining Education and Experience: For grades GS-3 through GS-5, applicants may substitute education for experience. Express both as percentages; combined must equal at least 100%.

🎖️Tips for Veterans

✓Translate military experience: Map duties to civilian terminology.
✓Highlight training: Include courses and certifications.
✓Veterans preference: Claim your 5 or 10-point preference.
✓Experience substitution: Military experience may substitute for education.

📋Typical Duties

•Greet visitors
•Answer phones
•Provide information
•Direct inquiries
•Maintain lobby
•Issue badges
•Schedule appointments
•Handle mail
•Maintain records
•Provide customer service

🎯Key Competencies

Customer Service

Skill in greeting and assisting visitors professionally.

Communication

Clear verbal communication and telephone etiquette.

Interpersonal Skills

Ability to interact effectively with diverse people.

Organization

Skill in managing reception area and visitor flow.

Knowledge of Organization

Understanding of office functions and contacts.

Composure

Ability to remain calm and professional under pressure.

🔑Resume Keywords

Answer phonesDirect inquiriesGreet visitorsHandle mailInformation ReceptionistIssue badgesMaintain lobbyMaintain recordsProvide customer serviceProvide informationSchedule appointments

💡 Use these phrases to help ATS systems find your qualifications.