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Performs computer support work including help desk services, user assistance, and IT administrative support.
Official OPM qualification standards for GS-0335
Individual Occupational Requirements: There is no OPM qualification standard for this series. If a standard is needed to fill positions in this series, the employing agency should contact OPM for assistance.
Note: Agencies must apply the Group Coverage Qualification Standard for Clerical and Administrative Support Positions in conjunction with any agency-specific requirements.
Experience and Education Requirements by Grade Level (Group Standard):
| Grade | General Experience | Specialized Experience | Education |
|---|---|---|---|
| GS-1 | None | None | None |
| GS-2 | 3 months | None | High school diploma or equivalent |
| GS-3 | 6 months | None | 1 year above high school |
| GS-4 | 1 year | None | 2 years above high school |
| GS-5 | None | 1 year at GS-4 level | 4 years above high school |
| GS-6+ | None | 1 year at next lower grade | Generally not applicable |
General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and that is typically in or related to the position to be filled.
Education: One year of full-time academic study equals 30 semester hours, 45 quarter hours, or approximately 36 weeks at 20+ classroom hours per week.
Combining Education and Experience: For grades GS-3 through GS-5, applicants may substitute education for experience. Express both as percentages; combined must equal at least 100%.
Military jobs that transition to GS-0335
Help desk and user support directly applicable. IT support and troubleshooting core duties.
User support and help desk for signal systems. IT assistance and troubleshooting.
💡 Tip: Your unique military experience may qualify you even if your MOS isn't listed.
Knowledge of computer systems and software.
Ability to assist users with technical issues.
Accuracy in entering and processing information.
Skill in explaining technical concepts to users.
Ability to troubleshoot basic computer issues.
Skill in maintaining files and documentation.
💡 Use these phrases to help ATS systems find your qualifications.
Create a tailored federal resume that meets OPM standards.