Loading...
Loading...
Performs computer support work including help desk services, user assistance, and IT administrative support.
2025 Base Pay (before locality adjustment)
| Grade | Step 1 | Step 2 | Step 3 | Step 4 | Step 5 | Step 6 | Step 7 | Step 8 | Step 9 | Step 10 |
|---|---|---|---|---|---|---|---|---|---|---|
| GS-4 | $30,795 | $31,822 | $32,849 | $33,876 | $34,903 | $35,930 | $36,957 | $37,984 | $39,011 | $40,038 |
| GS-5 | $34,454 | $35,603 | $36,752 | $37,901 | $39,050 | $40,199 | $41,348 | $42,497 | $43,646 | $44,786 |
| GS-6 | $38,407 | $39,687 | $40,967 | $42,247 | $43,527 | $44,807 | $46,087 | $47,367 | $48,647 | $49,927 |
| GS-7 | $42,679 | $44,102 | $45,525 | $46,948 | $48,371 | $49,794 | $51,217 | $52,640 | $54,063 | $55,486 |
| GS-8 | $47,265 | $48,841 | $50,417 | $51,993 | $53,569 | $55,145 | $56,721 | $58,297 | $59,873 | $61,449 |
Note: These are 2025 base pay rates. Most federal employees receive locality pay adjustments of 15-40%+ depending on location.
Official OPM qualification standards for GS-0335
Individual Occupational Requirements: There is no OPM qualification standard for this series. If a standard is needed to fill positions in this series, the employing agency should contact OPM for assistance.
Note: Agencies must apply the Group Coverage Qualification Standard for Clerical and Administrative Support Positions in conjunction with any agency-specific requirements.
Experience and Education Requirements by Grade Level (Group Standard):
| Grade | General Experience | Specialized Experience | Education |
|---|---|---|---|
| GS-1 | None | None | None |
| GS-2 | 3 months | None | High school diploma or equivalent |
| GS-3 | 6 months | None | 1 year above high school |
| GS-4 | 1 year | None | 2 years above high school |
| GS-5 | None | 1 year at GS-4 level | 4 years above high school |
| GS-6+ | None | 1 year at next lower grade | Generally not applicable |
General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and that is typically in or related to the position to be filled.
Education: One year of full-time academic study equals 30 semester hours, 45 quarter hours, or approximately 36 weeks at 20+ classroom hours per week.
Combining Education and Experience: For grades GS-3 through GS-5, applicants may substitute education for experience. Express both as percentages; combined must equal at least 100%.
Step-by-step guide to landing a federal computer clerk and assistant position
Read the OPM qualification standards above to understand the education and experience requirements for your target grade level.
Match your years of experience and education to the appropriate GS grade. Generally: GS-5 (entry), GS-7/9 (junior), GS-11/12 (journey), GS-13+ (senior).
Collect your DD-214, SF-50 (if applicable), transcripts, certifications, and any training records that demonstrate your qualifications.
Create a detailed federal resume (2-5 pages) that addresses every qualification requirement. Include hours worked per week, supervisor contact info, and specific accomplishments.
Search for open positions, carefully answer all assessment questions, and submit your application before the closing date.
Military jobs that transition to GS-0335
Help desk and user support directly applicable. IT support and troubleshooting core duties.
User support and help desk for signal systems. IT assistance and troubleshooting.
💡 Tip: Your unique military experience may qualify you even if your MOS isn't listed.
Knowledge of computer systems and software.
Ability to assist users with technical issues.
Accuracy in entering and processing information.
Skill in explaining technical concepts to users.
Ability to troubleshoot basic computer issues.
Skill in maintaining files and documentation.
💡 Use these phrases to help ATS systems and human recruiters find your qualifications.
GS-0335 Computer Clerks and Assistants provide front-line IT support: help desk services, user assistance, processing service requests, maintaining IT inventory, installing software, and documenting support activities. They're the first point of contact when federal employees have computer problems.
GS-0335 positions range from GS-4 ($30,795) to GS-8 ($47,265-$61,449). Most positions are GS-5 to GS-7 ($34,454-$55,486). This is a technical support series with decent career potential. Add locality pay of 15-40% for metro areas where most IT positions are located.
At GS-4, you need 1 year of general experience or 2 years of education above high school. Higher grades require specialized experience in IT support, help desk operations, or computer systems. Knowledge of common operating systems, software troubleshooting, and customer service skills are essential.
Absolutely. Military IT experience—help desk support, user assistance, computer maintenance, system administration—directly qualifies. Signal, Communications, and IT MOSs are perfect matches. Even non-IT roles where you supported computer systems, maintained equipment, or helped users troubleshoot count.
Start at GS-4/5 with promotion potential to GS-7/8. This is often a stepping stone to IT Specialist (GS-2210) positions at GS-9 and above. Many use this role to gain federal IT experience, then obtain certifications (CompTIA A+, Security+) to qualify for higher-graded IT specialist positions.
Search USAJOBS for 'Computer Clerk,' 'IT Assistant,' or 'Help Desk Assistant.' These positions exist at agencies with significant IT operations. Highlight your technical troubleshooting skills, customer service experience, and any IT certifications. Veterans with Signal or Comm experience are well-positioned.
Create a tailored federal resume that meets OPM standards.