GS-0301 Miscellaneous Administration and Program resume example (GS-9, 2 pages)

PROGRAM ADMINISTRATION- Administered the personnel programs for a battalion of 700 Soldiers, covering evaluations, awards, promotions, assignments, and separations in the Integrated Personnel and Pay System-Army (IPPS-A). Set the monthly suspense calendar for 5 companies, tracked every action to completion, and briefed the commander weekly. On-time evaluation submission rose from 68 percent to 99 percent, and the promotion backlog cleared in the first quarter.

PROCEDURES AND POLICY GUIDANCE- Wrote and maintained the section's standard operating procedures for evaluations, awards, and personnel actions, interpreting Army regulations for company administrators with no formal training. Published a one-page checklist for each action type, taught the set to 18 unit administrators, and revised it whenever the governing regulation changed. The brigade adopted them as the standard for its 5 battalions.

REPORTS AND STRENGTH ANALYSIS- Produced the weekly personnel status and strength reports the commander and brigade staff used for assignment and readiness decisions, pulling data from IPPS-A and the Digital Training Management System (DTMS). Reconciled assigned strength against authorized strength monthly, researched every variance and reported the cause with a recommended fix. Personnel accountability held above 99 percent across 8 quarterly reviews.

RESOURCE MANAGEMENT AND SUPERVISION- Supervised 6 human resources sergeants and specialists, set the section's workload and priorities, wrote their evaluations, and certified each one on personnel actions before releasing their work unreviewed. Managed a $310,000 annual training and travel budget in the Defense Travel System (DTS), checking every authorization and voucher against the funding line before approval. Closed 3 consecutive command inspection reviews with zero findings.

PERSONNEL ACTIONS PROCESSING- Processed about 3,400 personnel actions a year for a division of 14,000 Soldiers, including reassignments, deferments, bars to continued service, and exceptions to policy, in IPPS-A. Checked each packet against the governing Army regulation and the division's own guidance, returned incomplete packets with the corrections written out, and staffed the approved ones to the chief of staff. Average packet turnaround fell from 11 days to 4.

COORDINATION ACROSS ORGANIZATIONS- Served as the division point of contact for 6 brigade personnel sections, answering policy questions, settling conflicting readings of a regulation, and raising the cases the regulation did not cover. Ran a monthly working group with the brigade personnel sergeants to line up procedures and share the actions that were coming back most often. The return rate on brigade submissions dropped by half in the first year.

RECORDS MANAGEMENT- Audited official military personnel files in the Interactive Personnel Electronic Records Management System (iPERMS) for 6 brigades, verifying that awards, evaluations, and training documents were filed correctly before promotion boards. Built a monthly audit report showing each brigade its missing documents by Soldier, then worked the corrections with the responsible administrator. Corrected 2,100 records over two years ahead of the centralized boards.

TRAINING AND STANDARDS- Trained 40 brigade and battalion administrators on IPPS-A transactions, records filing, and the personnel action packet standard through 12 classes and a written desk guide. Certified each administrator before system access was granted and sampled their work each month. Errors on submitted packets fell 45 percent across the division.

PERSONNEL ACCOUNTABILITY- Maintained daily personnel accountability for a battalion of 650 Soldiers in the Electronic Military Personnel Office system (eMILPO) and the Deployed Theater Accountability Software (DTAS) through two rotations to the National Training Center. Reconciled the unit manning roster against arrivals, departures, and hospitalizations every morning and cleared each discrepancy before the division report closed. Accountability was reported at 100 percent for 36 straight months.

EVALUATIONS AND AWARDS- Managed the battalion's evaluation and awards programs, processing about 300 noncommissioned officer evaluation reports and 250 award recommendations a year in the Evaluation Entry System (EES). Screened every report for administrative accuracy and a valid rating chain before it went forward, and returned the errors with the correction marked. The battalion finished 3 straight rating cycles with no late reports.

TRAVEL AND FUNDING ADMINISTRATION- Administered the battalion's travel program in DTS as the organizational defense travel administrator, building about 400 authorizations and vouchers a year for schools, temporary duty, and support missions. Verified each claim against the funding line and the receipt set, then worked the rejected ones with the finance office the same week. Cleared a 60-voucher backlog in 3 weeks and held the delinquency rate under 2 percent.

IN AND OUT PROCESSING- Processed in-processing and out-processing for about 1,800 Soldiers a year arriving in and leaving Korea, verifying orders, records, and entitlements in eMILPO before each transaction posted. Coordinated the steps with housing, finance, and the transportation office so a Soldier's actions closed in one visit instead of three. Average in-processing time dropped from 3 days to 1.

RECORDS AND CORRESPONDENCE- Maintained official military personnel files in iPERMS for a brigade of 3,200 Soldiers, filing awards, evaluations, and training certificates and pulling documents for promotion boards. Prepared memorandums, orders, and correspondence for the adjutant's signature to Army records standards. Passed 2 annual records inspections with no findings and cleared 900 misfiled documents in the first year.

PROMOTIONS AND PERSONNEL PROGRAMS- Administered the brigade's semi-centralized promotion program, computing promotion points, checking eligibility against the monthly cutoff scores, and publishing the orders for about 220 Soldiers a year. Counseled Soldiers and their sergeants on how the point system worked and which documents were missing from their records. No promotion was delayed for a records error in 2017.

PERSONNEL DATA ENTRY AND ACCURACY- Processed arrivals, departures, duty status changes, and address updates for a battalion of 600 Soldiers in eMILPO under the review of the personnel sergeant. Verified every transaction against the Soldier's orders and record before posting it, and corrected rejected transactions within one duty day. Held a 98 percent first-time accuracy rate on the section's monthly quality check for two years.

CUSTOMER SERVICE AND SUPPORT- Ran the battalion personnel counter for about 35 Soldiers and family members a day, answering pay, identification card, records, and entitlement questions and routing the ones that belonged to the finance or legal office. Prepared leave forms, common access card requests, and identification tags, and tracked each open case to closure. Logged the recurring questions and turned them into the answers the unit put in its welcome packet.